EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
11th Edition
ISBN: 8220103630726
Author: RENDER
Publisher: PEARSON
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Chapter 2, Problem 3.1VC
Summary Introduction

Case summary:

DR Company is a restaurant which owns many popular brands like OG, RL and etc. They serve more than 300 million meals every year in over 1700 restaurants across the US Country and CN Country. To possess a competitive advantage, they must achieve excellence at every step of the supply chain.

They have a complex and challenging task of maintaining the quality of perishable goods. Meals more than 300 million means, they are a combination of shrimp, huge quantities of swordfish and other fresh purchases. They have to be maintained at a temperature of 34 degrees Fahrenheit.

The purchasing agents of DR travel all around the world to identify sustainable advantages in the supply chain. They maintain a good relationship with all the suppliers which help them to evaluate every supplier easily.

All suppliers must adhere to the standards mentioned by DR Company which are very strict than regular standards. Their aggressive strategy can make them a good candidate for outsourcing. They can involve in outsourcing as they are purchasers of bulk orders.

To determine: Some outsources opportunities in a restaurant.

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Following their early success and growth, Listo hired a number of new managers and employees. In response to the expansion of staff, Listo reorganized by adding layers of supervisors and managers between executive management and line staff; however, growth occurred so rapidly that proper training was not provided to the new employees. Management was less concerned with the employees’ opinions and was more focused on production and profit. Instead of enlisting employees’ opinions, more directive orders were given. The change and increased complexity associated with adding new layers to the hierarchy resulted in the organization’s goals and objectives becoming unclear. Employees began to complain about the new bureaucratic processes and the slow pace of decision-making. While the organization has been growing in size, productivity has slowed and quality has decreased. The turnover rate is higher than it has ever been, and the number of sick days that people take has doubled over the past…
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Discuss in detail any five types of authority. give citations and reference
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