EBK BUSINESS STATISTICS
8th Edition
ISBN: 9780135179833
Author: STEPHAN
Publisher: VST
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Textbook Question
Chapter 2, Problem 2.95CRP
One of the major measures of the quality of service provided by an organization is the speed with which the responds to customer complaints. A large family-held department Store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 Installation crews to an installation supervisor, a measurer, and 15 installation crews. A business Objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints, stored in FURNITURE, are:
- Construct a frequency distribution and a percentage distribution.
- Construct a histogram and a percentage
polygon . - Construct a cumulative percentage distribution and plot a cumulative percentage polygon (ogive).
- On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved what would you say? Explain/
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Examine the Variables: Carefully review and note the names of all variables in the dataset. Examples of these variables include:
Mileage (mpg)
Number of Cylinders (cyl)
Displacement (disp)
Horsepower (hp)
Research: Google to understand these variables.
Statistical Analysis: Select mpg variable, and perform the following statistical tests. Once you are done with these tests using mpg variable, repeat the same with hp
Mean
Median
First Quartile (Q1)
Second Quartile (Q2)
Third Quartile (Q3)
Fourth Quartile (Q4)
10th Percentile
70th Percentile
Skewness
Kurtosis
Document Your Results:
In RStudio: Before running each statistical test, provide a heading in the format shown at the bottom. “# Mean of mileage – Your name’s command”
In Microsoft Word: Once you've completed all tests, take a screenshot of your results in RStudio and paste it into a Microsoft Word document. Make sure that snapshots are very clear. You will need multiple snapshots. Also transfer these results to the…
Examine the Variables: Carefully review and note the names of all variables in the dataset. Examples of these variables include:
Mileage (mpg)
Number of Cylinders (cyl)
Displacement (disp)
Horsepower (hp)
Research: Google to understand these variables.
Statistical Analysis: Select mpg variable, and perform the following statistical tests. Once you are done with these tests using mpg variable, repeat the same with hp
Mean
Median
First Quartile (Q1)
Second Quartile (Q2)
Third Quartile (Q3)
Fourth Quartile (Q4)
10th Percentile
70th Percentile
Skewness
Kurtosis
Document Your Results:
In RStudio: Before running each statistical test, provide a heading in the format shown at the bottom. “# Mean of mileage – Your name’s command”
In Microsoft Word: Once you've completed all tests, take a screenshot of your results in RStudio and paste it into a Microsoft Word document. Make sure that snapshots are very clear. You will need multiple snapshots. Also transfer these results to the…
Chapter 2 Solutions
EBK BUSINESS STATISTICS
Ch. 2 - Prob. 2.1LBCh. 2 - The following data represent the responses to two...Ch. 2 - Prob. 2.3ACCh. 2 - Prob. 2.5ACCh. 2 - Prob. 2.6ACCh. 2 - Prob. 2.7ACCh. 2 - Prob. 2.8ACCh. 2 - Prob. 2.10ACCh. 2 - Prob. 2.11LBCh. 2 - Prob. 2.12LB
Ch. 2 - Prob. 2.14LBCh. 2 - The file UTILITY contains the following data about...Ch. 2 - One operation of a mill to cut pieces of steel...Ch. 2 - Prob. 2.21ACCh. 2 - Prob. 2.23ACCh. 2 - Prob. 2.25ACCh. 2 - Prob. 2.26ACCh. 2 - The following table indicates the percentage of...Ch. 2 - Prob. 2.29ACCh. 2 - Prob. 2.30ACCh. 2 - Prob. 2.31ACCh. 2 - Prob. 2.32ACCh. 2 - Prob. 2.33LBCh. 2 - Prob. 2.34LBCh. 2 - Prob. 2.35ACCh. 2 - The file UTILITY contains the following data about...Ch. 2 - Prob. 2.39ACCh. 2 - Prob. 2.43ACCh. 2 - The data stored in DRINK represents the amount of...Ch. 2 - Prob. 2.48LBCh. 2 - Prob. 2.49LBCh. 2 - Prob. 2.50ACCh. 2 - Data were collected on the typical cost of dining...Ch. 2 - Prob. 2.53ACCh. 2 - Prob. 2.54ACCh. 2 - Prob. 2.55ACCh. 2 - Prob. 2.56ACCh. 2 - Using the sample of retirement funds stored in...Ch. 2 - Prob. 2.59ACCh. 2 - Using the sample of retirement funds stored in...Ch. 2 - Using the sample of retirement funds stored in...Ch. 2 - Prob. 2.62ACCh. 2 - Prob. 2.70ACCh. 2 - Prob. 2.71ACCh. 2 - Prob. 2.72ACCh. 2 - Prob. 2.73ACCh. 2 - Prob. 2.75ACCh. 2 - Prob. 2.76ACCh. 2 - Prob. 2.77CYUCh. 2 - Prob. 2.78CYUCh. 2 - What are the advantages and disadvantages of using...Ch. 2 - Compare and contrast the bar chart for categorical...Ch. 2 - Prob. 2.81CYUCh. 2 - Prob. 2.82CYUCh. 2 - What are the three different ways to break down...Ch. 2 - How can a multidimensional table differ from a...Ch. 2 - Prob. 2.85CYUCh. 2 - Prob. 2.89CRPCh. 2 - The owner of a restaurant that serves...Ch. 2 - Suppose that the owner of the restaurant in...Ch. 2 - Prob. 2.94CRPCh. 2 - One of the major measures of the quality of...Ch. 2 - Prob. 2.103CRPCh. 2 - Prob. 2.104CRPCh. 2 - Prob. 2.105CRPCh. 2 - Prob. 2.109RWE
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- Examine the Variables: Carefully review and note the names of all variables in the dataset. Examples of these variables include: Mileage (mpg) Number of Cylinders (cyl) Displacement (disp) Horsepower (hp) Research: Google to understand these variables. Statistical Analysis: Select mpg variable, and perform the following statistical tests. Once you are done with these tests using mpg variable, repeat the same with hp Mean Median First Quartile (Q1) Second Quartile (Q2) Third Quartile (Q3) Fourth Quartile (Q4) 10th Percentile 70th Percentile Skewness Kurtosis Document Your Results: In RStudio: Before running each statistical test, provide a heading in the format shown at the bottom. “# Mean of mileage – Your name’s command” In Microsoft Word: Once you've completed all tests, take a screenshot of your results in RStudio and paste it into a Microsoft Word document. Make sure that snapshots are very clear. You will need multiple snapshots. Also transfer these results to the…arrow_forward2 (VaR and ES) Suppose X1 are independent. Prove that ~ Unif[-0.5, 0.5] and X2 VaRa (X1X2) < VaRa(X1) + VaRa (X2). ~ Unif[-0.5, 0.5]arrow_forward8 (Correlation and Diversification) Assume we have two stocks, A and B, show that a particular combination of the two stocks produce a risk-free portfolio when the correlation between the return of A and B is -1.arrow_forward
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