One of the major measures of the quality of service provided by an organization is the speed with which the responds to customer complaints. A large family-held department Store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 Installation crews to an installation supervisor, a measurer, and 15 installation crews. A business Objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints, stored in FURNITURE, are:
- Construct a frequency distribution and a percentage distribution.
- Construct a histogram and a percentage
polygon . - Construct a cumulative percentage distribution and plot a cumulative percentage polygon (ogive).
- On the basis of the results of (a) through (c), if you had to tell the president of the company how long a customer should expect to wait to have a complaint resolved what would you say? Explain/
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EP BUSINESS STATISTICS:FIRST COURSE-ACC
- If during the following year it is predicted that each comedy skit will generate 30 thousand and each musical number 20 thousand, find the maximum income for the year. A television program director must schedule comedy skits and musical numbers for prime-time variety shows. Each comedy skit requires 2 hours of rehearsal time, costs 3000, and brings in 20,000 from the shows sponsors. Each musical number requires 1 hour of rehearsal time, costs 6000, and generates 12,000. If 250 hours are available for rehearsal and 600,000 is budgeted for comedy and music, how many segments of each type should be produced to maximize income? Find the maximum income.arrow_forwardOne of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint: 54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 110 29 61 35 94 31 26 5 12 4 165 32 29 28 29 26 25 1 14 13 13 10 5 27 4 52 30 22 36 26 20 23 33 68 Construct a cumulative percentage distribution and…arrow_forwardOne of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from two installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is During a recent year, the company received 50 complaints concerning carpet installation. The number of days between the receipt of the complaint and the resolution of the complaint for the 50 complaints are: 54 5 35 137 31 27 152 2 123 81 74 27 11 19 126 110 110 29 61 35 94 31 26 5 12 4 165 32 29 28 29 26 25 1 14 13 13 10 5 27 4…arrow_forward
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- Can you guys help me on this? Thank you!arrow_forward. Embassy motorcycles (EM) manufactures two lightweight motorcycles designed for easy handling and safety. The EZ-Rider model has a new engine and a low profile that make it easy to balance. The Lady-Sport model is slightly larger uses a more traditional engine, and is specifically designed to appeal to women riders. Embassy produces the engines for both models at its Des Moines, Iowa, plant. Each EZ-Rider engine require 6 hours of manufacturing time and each Lady-sport engine requires 3 hours of manufacturing time. The Des Moines plant has 2100 hours of engine manufacturing time available for the next production period. Embassy’s motorcycle frame supplier can supply as many EZ-Rider frames as needed. However, the Lady-Sport frame is more complex and the supplier can provide only up to 280 Lady sport frames for the next production period. Final assembly and testing requires 2 hours for each EZ-Rider model and 2.5 hours for each Lady-Sport model. A maximum of 1000 hours of assembly and…arrow_forwardA local consulting firm currently has 5 jobs that have to be completed by its contract employees. After analyzing the time that it would take each specific employee to complete each specific job, and, the wages each specific employee is paid per hour, it determined how much it would cost if specific employees were assigned to specific jobs. These costs were calculated to be: Cost ($) Job Employee 1 2 3 4 5 A 1,200 1,850 1,375 3,500 1,900 B 1,175 1,920 1,540 3,375 2,050 C 1,080 1,885 1,475 3,400 2,010 D 1,190 1,905 1,400 3,600 2,100 E 1,250 1,900 1,390 3,520 1,975 F 1,200 1,950 1,465 3,400 1,950 G 1,075 1,820 1,480 3,250 1,920 a. If each employee can only be assigned at most one job and each job requires only one employee, which employees should be assigned to…arrow_forward
- College Algebra (MindTap Course List)AlgebraISBN:9781305652231Author:R. David Gustafson, Jeff HughesPublisher:Cengage Learning