Concept explainers
Communication Activity
You are the
Nancy Kopay is a customer who recently had custom cabinets installed. Along with her check in payment for the work done, she included a letter. She thanked the company for including the detailed cost information but questioned why overhead was estimated She stated that she would be interested in knowing exactly what costs were included in overhead, and she thought that other customers would, too.
Instructions
Prepare a letter to Ms. Kopay (address: 123 Cedar Lane, Altoona. KS 66651) and tell her why you did not send her information on exact costs of overhead included in her job. Respond to her suggestion that you provide this information.
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