EBK CASE STUDIES IN HEALTH INFORMATION
3rd Edition
ISBN: 9781337514538
Author: Mccuen
Publisher: VST
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If a student comes to you with signs of child abuse or neglect and you want to have visual evidence, you should:
A. Take pictures with your mobile phone.
B. Wait for ACS to arrive to take pictures.
C. Ask an administrator to take pictures with the school's designated camera.
If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic.
A patient is crying profusely after she has been told that she needs a colostomy due to her irritable bowel syndrome. The nurse sits beside her and quietly holds her hand. After a few minutes the nurse says, “This must be very upsetting for you. I am here to answer any questions that you have.”
If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic.
A hospitalized patient states that he is not happy with his doctor because he rarely spends more than one minute in his room when he does his rounds. The nurse responds, “He is like that with all his patients. For all the money he gets paid he should spend more time with his patients!”
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- If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. A patient angrily complains that the nursing staff never comes when he presses the call bell. The charge nurse tells him “This is a very busy floor. The nurses will come in as soon as they can – patients with emergencies are more important and need to be seen first.”arrow_forwardYou have received feedback from a client regarding poor communication on the part of administrative staff with setting up appointment date and time. How would you respond to the client and manage the situation? (telehealth)arrow_forwardIf the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic. An elderly patient worries that she will not have enough money to pay for her prescription medications every month. The nurse pats her hand and says, “Don’t worry honey. Everything will work out just fine.”arrow_forward
- What type of information/links to services might you need to provide to your client? Provide any three.arrow_forwardScenario: You are a writer on a hit medical television show. The producers lean on your expertise on medical topics to ensure accuracy in the actors’ portrayal of each scene. The characters you are writing for are nurses, doctors, patients, and patients’ families in a hospital. It’s up to you to create the location or department in the hospital (Emergency Room, the nurses’ station, or even the hallway), the characters in your scene, the topic they will discuss, and how the conversation unfolds. In a script format, including atleast two characters, discuss with facts one skin disorder, the diagnosis and best treatment.arrow_forwardIs there a legal penalty in Tennessee for assaulting a nurse? What is that penalty? Explain why that penalty is a good preventative measure or why it is not. Provide details to substantiate your stance on the penalty.arrow_forward
- Identify at least one internal process breakdown each from the front-end, middle, and back-end workflows that could lead to a healthcare insurance claim denial.arrow_forwardWhat are the advantages to electronic communication? What disadvantages are there? In the following example, how would you rank each phone call in terms of priority? Give the reasons behind your answer. Line 1: An angry patient is asking for his lab test results Line 2: A 35-year old woman is having some mild wheezing, itchy eyes and nasal congestion Line 3: Another physician is calling to have medical records for a patient sent over Line 4: An 70-year old man having chest pain would like to make an appointment Pretend you are a medical assistant who is sending a fax with a patient’s medical records. What information would you include in this request?arrow_forwardScenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.“Hi, I am wanting to have my prescription for Valium refilled by the doctor. Could he just phone it in to my pharmacy?”arrow_forward
- A nurse who cared for a dying patient and his family docu-ments that the family is experiencing a period of mourning. Which behaviors would the nurse expect to see at this stage?Select all that apply.a. The family arranges for a funeral for their loved one.b. The family arranges for a memorial scholarship for theirloved one.c. The coroner pronounces the patient’s death.d. The family arranges for hospice for their loved one.e. The patient is diagnosed with terminal cancer.f. The patient’s daughter writes a poem expressing hersorrow.arrow_forwardMake a new graphic organizer showing the responsibilities of a phlebotomist towards his/her patient. Reminders: Make a new graphic organizer not from the internetarrow_forwardDiscuss an example from nursing where statistics and/or graphs were used in a manipulative or misleading way. Describe the elements of the example and what "strategies" were used to mislead an audience.arrow_forward
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