OPERATIONS MANAGEMENT
2nd Edition
ISBN: 9781260238877
Author: CACHON
Publisher: RENT MCG
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Textbook Question
Chapter 2, Problem 1CQ
From the perspective of process analysis, which of the following could be appropriate flow units for a hardware store?
- a. Number of workers
- b. Number of cash registers
- c. Number of customers
- d. Number of suppliers
Expert Solution & Answer
Summary Introduction
To determine: The option that could be appropriate flow units for a hardware store.
Explanation of Solution
Determine the option that could be appropriate flow units for a hardware store:
Flow units is said to be the unit of analysis that is being considered in a process analysis. For example, calls in a call center and patients in a hospital are the flow units. Here, number of customers to the hardware store is said to be appropriate flow units according to the perspective of process analysis.
Hence, option (c) is correct and options (a), (b), and (d) are incorrect.
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