Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

Question

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Answer 1

Question

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

b.

To determine

Obtain the upper and lower control limits for a p chart.

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

d.

To determine

Obtain the upper and lower control limits for an np chart.

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

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Answer 2

Question

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

b.

To determine

Obtain the upper and lower control limits for a p chart.

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

d.

To determine

Obtain the upper and lower control limits for an np chart.

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

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Answer 3

Question

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

b.

To determine

Obtain the upper and lower control limits for a p chart.

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

d.

To determine

Obtain the upper and lower control limits for an np chart.

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

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Answer 4

Question

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

b.

To determine

Obtain the upper and lower control limits for a p chart.

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

d.

To determine

Obtain the upper and lower control limits for an np chart.

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

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Answer 5

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

b.

To determine

Obtain the upper and lower control limits for a p chart.

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

d.

To determine

Obtain the upper and lower control limits for an np chart.

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

Answer 6

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

Answer 7

Chapter 19.2, Problem 9E

a.

To determine

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

Answer 8

b.

To determine

Obtain the upper and lower control limits for a p chart.

Answer 9

b.

To determine

Obtain the upper and lower control limits for a p chart.

Answer 10

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

Answer 11

c.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

Answer 12

d.

To determine

Obtain the upper and lower control limits for an np chart.

Answer 13

d.

To determine

Obtain the upper and lower control limits for an np chart.

Answer 14

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

Answer 15

e.

To determine

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

Answer 16

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Answer 17

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Answer 18

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Answer 19

Ch. 19.2 - 1. A process that is in control has a mean of =...Ch. 19.2 - 2. Twenty-five samples, each of size 5, were...Ch. 19.2 - Prob. 3E Ch. 19.2 - Prob. 4E Ch. 19.2 - Prob. 5E Ch. 19.2 - Prob. 6E Ch. 19.2 - Prob. 7E Ch. 19.2 - Prob. 8E Ch. 19.2 - Prob. 9E Ch. 19.3 - 10. For an acceptance sampling plan with n = 25...

Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

Solution Summary: The author calculates the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

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Find the estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control.

Obtain the upper and lower control limits for a p chart.

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

Obtain the upper and lower control limits for an np chart.

State the conclusion if a sample of 100 calls has 12 not resulting in a satisfactory conclusion for the customer.

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Chapter 19 Solutions