EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
13th Edition
ISBN: 8220103675987
Author: Stevenson
Publisher: YUZU
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Chapter 18, Problem 5CTE
Summary Introduction

To determine: Two examples of unethical behavior related to waiting line management and ethical principles violated.

Queuing theory: It is a mathematical study of queues or waiting lines. Using queuing model, length of a queue and waiting time can be determined.  In operations management, queuing theory is used for decision making about the resources required to offer services.

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