Fundamentals of Cost Accounting
6th Edition
ISBN: 9781260708783
Author: LANEN, William
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Textbook Question
Chapter 18, Problem 47P
Balanced Scorecards and Strategy Maps
Hill Street Company (HSC) manufactures plastic parts for the home construction industry. The market is extremely competitive and margins are thin. The company recently adopted a balanced scorecard for performance evaluation. As part of that exercise, managers at HSC developed the following strategy map.
Required
- a. Using the strategy map, comment on the performance measures used for each of the four perspectives of the scorecard. Would you recommend any changes to the measures? If so, what changes would you make? Why?
- b. What are the strengths and weaknesses of the strategy map as developed by HSC?
- c. Recommend changes to the map that will better communicate the strategy for HSC and incorporate your recommendations from requirement (a).
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The following are a number of measures associated with the Balanced Scorecard.
Required:
1. Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth.
a. Number of new customers
b. Percentage of customer complaints resolved with one contact
C. Unit product cost
d.
Cost per distribution channel
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Cycle time for solving a customer problem
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Number of accidents per month
Hours of continuing education provided per month
g.
h.
i.
Financial
Customer
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Internal business process
Financial
Financial
Learning and growth
Learning and growth…
Question Content Area
AnaCarolina and Jaco, accountants for Duke Manufacturing, are tasked with determining appropriate performance metrics for the financial perspective of Duke's balanced scorecard. Which of the following is the best metric for this situation?
a. material price variance
b. return on investment
c. customer satisfaction rating
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Chapter 18 Solutions
Fundamentals of Cost Accounting
Ch. 18 - Why is it important for management accountants to...Ch. 18 - A balanced scorecard is a set of two or more...Ch. 18 - What is a business model?Ch. 18 - What are the advantages of financial measures of...Ch. 18 - Prob. 5RQCh. 18 - Why do effective performance evaluation systems...Ch. 18 - What is benchmarking?Ch. 18 - Prob. 8RQCh. 18 - Prob. 9RQCh. 18 - Prob. 10RQ
Ch. 18 - Prob. 11RQCh. 18 - Prob. 12RQCh. 18 - Prob. 13RQCh. 18 - Prob. 14RQCh. 18 - Prob. 15RQCh. 18 - Prob. 16CADQCh. 18 - Prob. 17CADQCh. 18 - Prob. 18CADQCh. 18 - Prob. 19CADQCh. 18 - Prob. 20CADQCh. 18 - Prob. 21CADQCh. 18 - Prob. 22CADQCh. 18 - Prob. 23CADQCh. 18 - Prob. 24CADQCh. 18 - Strategy and Management Accounting Systems Joes...Ch. 18 - Business Strategy Classification Consider the...Ch. 18 - Prob. 27ECh. 18 - Prob. 28ECh. 18 - Prob. 29ECh. 18 - Prob. 30ECh. 18 - Balanced Scorecards and Strategy Maps Crane...Ch. 18 - TechMasters, Inc., has the following mission...Ch. 18 - Benchmarks Match each of the following specific...Ch. 18 - Benchmarks Match each of the following specific...Ch. 18 - Prob. 35ECh. 18 - Manufacturing Cycle Time and Efficiency Bell ...Ch. 18 - Prob. 37ECh. 18 - Partial Productivity Measures Looking for cost...Ch. 18 - Partial Productivity Measures As the cost...Ch. 18 - Prob. 40ECh. 18 - Prob. 41ECh. 18 - Specifying Nonfinancial Measures Write a memo to...Ch. 18 - Manufacturing Cycle Time and Efficiency A...Ch. 18 - Prob. 44ECh. 18 - Core Assets and Capabilities Consider the...Ch. 18 - Write a memo discussing the advantages of each...Ch. 18 - Balanced Scorecards and Strategy Maps Hill Street...Ch. 18 - Balanced Scorecards and Strategy Maps Monroe...Ch. 18 - Benchmarks Write a report to the CEO of Delta...Ch. 18 - Prob. 50PCh. 18 - Performance Measures, Drawing a Business Model...Ch. 18 - Performance Measures, Drawing a Business Model...Ch. 18 - Functional Measures Write a report to the...Ch. 18 - Prob. 54PCh. 18 - Operational Performance Measures Zuma Company...Ch. 18 - Objective and Subjective Performance Measures A...Ch. 18 - Operational Performance Measures Mid-States Metal...Ch. 18 - Prob. 58PCh. 18 - Prob. 59PCh. 18 - Prob. 60PCh. 18 - Balanced Scorecards and Strategy Maps Following...
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