General trade-offs involved in waiting line decisions. Queuing theory : It is a mathematical study of queues or waiting lines. Using the queuing model, the length of a queue and waiting time can be determined. In operations management, queuing theory is used for decision-making about the resources required to offer services.

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Chapter 18, Problem 1TS

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To determine: General trade-offs involved in waiting line decisions.

Queuing theory: It is a mathematical study of queues or waiting lines. Using the queuing model, the length of a queue and waiting time can be determined. In operations management, queuing theory is used for decision-making about the resources required to offer services.

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