Principles of Management
OER 2019 Edition
ISBN: 9780998625768
Author: OpenStax
Publisher: OpenStax College
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Textbook Question
Chapter 17.2, Problem 3CC
How are planning, implementation, and controlling related?
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List the information that a customer relationship management system (CRM) can provide to ones business
Question 3
Read the following extract and then answer the questions that follow
(25 marks)
The most important task is to know what to measure. Determining the key metrics for your
company is critical. Otherwise, all the data gathering, mining and analysis you do are worthless.
Your key metrics are the numbers that you track regularly to keep improving your business. The
specific metrics varies from business to business. They could include financial numbers like
revenue, costs, cash, and profit. But they should include other numbers as well.
Required
While metrics can give you insights and facts to support your decisions, measuring some things
may have a negative impact on your business.
a) Outline measure to avoid using on your business (5 marks)
(b) Give four (4) importance of analyzing data using customer relationship management
systems. (4 marks)
(c) Discuss the information that an integrated customer relationship management system can
provide to your business. (10 marks)
d)…
Read the following extract and then answer the questions that follow
Research plans depend on the type of information you need and the resources that are available to
you and your company. Often, organization members want to know everything about their
products, services, programs, etc. Your research plans depend on what information you need to
collect in order to make major decisions about a product, service, program, etc. Usually, you're
faced with a major decision for one reason or another (e.g., ongoing complaints from customers,
the need to convince funders to loan money, unmet needs among customers, the need to improve
an internal process, etc.)
Required
Part A
Write short notes on Questionnaires under the following subheadings
a) Purpose (2 marks)
b) Importance (4 marks)
c) Shortcomings (4 marks)
Part B
Write short notes on Interviews under the following subheadings
a) Purpose (2 marks)
b) Importance (3 marks)
c) Shortcomings (3 marks)
Chapter 17 Solutions
Principles of Management
Ch. 17.1 - What is the process where managers establish goals...Ch. 17.1 - How do the internal and external environments of...Ch. 17.1 - Why should managers plan?Ch. 17.2 - What are the five steps in the planning process?Ch. 17.2 - What is the difference between goal, domain, and...Ch. 17.2 - How are planning, implementation, and controlling...Ch. 17.3 - Define and describe the different types of plans...Ch. 17.4 - What is the difference between official and...Ch. 17.4 - How do multiple goals fit into a goal hierarchy?Ch. 17.5 - What ethical problems could surface with data...
Ch. 17.5 - What security risks would a company need to...Ch. 17.5 - How do todays organizations approach planning?Ch. 17.5 - Does planning pay off for todays organizations?Ch. 17.5 - Which people in the organization should be...Ch. 17.6 - How is goal theory used in the planning process?Ch. 17.6 - What are the organizational downsides to goals?Ch. 17.6 - How is goal setting tied to job satisfaction and...Ch. 17.7 - What is management by objectives?Ch. 17.8 - What other applications can you see for blockchain...Ch. 17.8 - What drawbacks or potentials risks do you see in...Ch. 17.8 - Do you think blockchain technology could be used...Ch. 17.8 - Why would governments be suspicious of...Ch. 17.8 - Describe the execution of the planning and...Ch. 17 - Define managerial planning and controlling.Ch. 17 - Discuss the relationship between the two...Ch. 17 - Identify and briefly describe each stage in the...Ch. 17 - Compare and contrast three different types of...Ch. 17 - What are multiple goals? What is a goal hierarchy?...Ch. 17 - Briefly describe the two views of the goal...Ch. 17 - Describe the MBO process, the philosophy behind...Ch. 17 - Distinguish between cybernetic and noncybernetic...Ch. 17 - Identify and discuss three positive and three...Ch. 17 - How does the desire for personal control affect...Ch. 17 - What do you think are some of the difficulties of...Ch. 17 - China effectively shuts down for two weeks each...Ch. 17 - The case focuses on U.S. markets. How are European...Ch. 17 - Have your own shopping habits changed with the...
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- Are frequency distributions the only methods that researchers use to organize data? Yes or No Discussarrow_forwardAre frequency distributions the only methods that researchers use to organize data? Yes or No Discussarrow_forwardAre frequency distributions useful to organize data? Please discuss and provide examples where necessary.arrow_forward
- 6. The first step in starting the research process is.. a) Searching for solutions to the problem b) Identification of the problem c) Survey of the related literature d) Searching sources of information to locate problem 7. Which of the following is NOT a form of nonrandom sampling? a) Quota sampling b) Purposive sampling c) Snowball sampling d) Convenience sampling 8. The ability to generalize the results of a study is related to.... a) External validity b) Manipulation c) Internal validity d) Predictive validity 9. Which of the following is of least concern to a qualitative researcher? a) trustworthiness b) Validity. c) Generalizability d) Understanding 10. The most important consideration in selecting a sample is that it should be........ a) Selected from a large number of individuals or elements b) Selected from the population by means of a table of random numbers c) Made up of a large number of subjects d) Representative of the populationarrow_forwardQuestion 4 Outline some suggestions regarding how to word interview questions. (10 marks)arrow_forwardQuestion 3 But even with the best survey and the best results, action won't happen on its own. Your task as a business owner is to make sure the results are used. What can you do to make this happen? (8 marks)arrow_forward
- Outline the steps to follow when starting to create the business report. (6 marks)arrow_forward7. Which of the following is NOT a form of nonrandom sampling? a) Quota sampling b) Purposive sampling c) Snowball sampling d) Convenience sampling 8. The ability to generalize the results of a study is related to......... a) External validity b) Manipulation c) Internal validity d) Predictive validity 9. Which of the following is of least concern to a qualitative researcher? a) trustworthiness b) Validity c) Generalizability d) Understanding 10. The most important consideration in selecting a sample is that it should be.... a) Selected from a large number of individuals or elements b) Selected from the population by means of a table of random numbers c) Made up of a large number of subjects d) Representative of the populationarrow_forward6. The first step in starting the research process is.. a) Searching for solutions to the problem b) Identification of the problem c) Survey of the related literature d) Searching sources of information to locate problem 7. Which of the following is NOT a form of nonrandom sampling? a) Quota sampling b) Purposive sampling c) Snowball sampling d) Convenience sampling 8. The ability to generalize the results of a study is related to.... a) External validity b) Manipulation c) Internal validity d) Predictive validity 9. Which of the following is of least concern to a qualitative researcher? a) trustworthiness b) Validity. c) Generalizability d) Understanding 10. The most important consideration in selecting a sample is that it should be........ a) Selected from a large number of individuals or elements b) Selected from the population by means of a table of random numbers c) Made up of a large number of subjects d) Representative of the populationarrow_forward
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