OPERATIONS MANAGEMENT
2nd Edition
ISBN: 9781260238877
Author: CACHON
Publisher: RENT MCG
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Chapter 17, Problem 8CQ
Summary Introduction
To determine: The statement which express the motivation behind the expressing “buffer or suffer”?
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Process time is part of cycle time. The process time of a business process refers to:
a. alWways is the largest part of cycle time.
b. timMe a customer spends waiting in a queue (e.g., time customer spends waiting in a drive-thru line)
c. is ofFten considered to be value-added time to the customer.
d. timMe from beginning to completion of the business process.
Mrs. Freddy Mitchell, in her lecture, stated that a transaction processing system (TPS) is software that ensures the completion of business transactions and keeps track of those business transactions. An online transaction processing system (OTPS) is an equivalent system that online merchants use for e-commerce. The TPS ensures that each transaction is successful by storing, sending, and receiving information via a database. She added that because the process is lengthy, it is broken down into cycles, which are broken further into systems and subsystems.
Zara- Lee, a participant in Mrs. Freddy Mitchell’s Lecture series, got confused as Mrs. Freddy Mitchell began to elaborate on the many different systems, and Zara- Lee mentioned to YOU that she is experiencing information overload.
YOU then responded that Mrs. Freddy Mitchell’s explanation was clear and concise, and YOU would explain the revenue cycle, its components, and the sub-systems that constitute that cycle after class.…
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
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- A lab provides ultrasound service to patients. The service process consists of two steps: 1. Registration. Performed by a receptionist (Salary rate = $25/hr; Process time = 6 minutes/patient) 2. Ultrasound scan. Performed by a technician (Salary rate = $30/hr; Process time = 20 minutes/patient) Note that the ultrasound images need to be read by radiologists, but we assume that they have an ample capacity and thus will not model the role in the service process. Currently, the lab has 2 receptionists and 3 technicians. The manager anticipates demand to grow to 14 patients/hr in the near future. Thus, he plans to hire more receptionists and/or technicians to increase the service capacity to at least 14 patients/hr. What would be the extra payroll cost (in dollars per hr)?arrow_forwardThe columns in an Access table are also called O Rows O Records O Fields O Columnsarrow_forwardIf the arrival rate doubles and the number of servers doubles, what is the changein the system’s utilization, assuming there are no other changes (e.g., the processing timeand the coefficients of variation remain the same)?A. Utilization increases.B. Utilization remains the same.C. Utilization decreases.D. It is not possible to determine how those changes will influence utilization.arrow_forward
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- Note from Bartleby "Note: - Since we can answer only up to three subparts we will answer the first three subparts(a, b, and c) here. Kindly resubmit the question by specifying the exact or remaining subparts that have to be answered. " Only part(d) and (e) are neededarrow_forwardPlease do not give solution in image format thankuarrow_forwardIn an M/MA queueing system, the arrival rate is 3 customers per hour and the service rate is 5 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate), what will be the resulting performance measurements? (Round your answers to 3 decimal places.) a. What is the utilization? Utilization b. What is the expected number of customers in the system (L)? Number of customers c. What is the expected waiting time (in hours) for the system (W)? Waiting time(in hours)arrow_forward
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