OM (with OM Online, 1 term (6 months) Printed Access Card)
OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 17, Problem 3PA
Summary Introduction

Interpretation:Two lean initiatives as applied to service organizations is to be explained and differentiated from lean applied in factories. Also, the pro and cons of adopting lean principles in service organizations is to be explored.

Concept Introduction: Lean process is a method that aims to reduce waste and improve efficiency. It focuses on effectively providing value to the customers by improving the products and services delivered.

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SIPOC Process Supplier Machines Quality Group Leader Double Output Customers Inputs Solutions End of batch Inspection verification Scrap evaluation Sampling Verification Batch complete Evaluation Completed Quality Group Leader Samplings verified Quality Samplings verified Quality Barcode programed Mechanic Parameters registered Quality Line verified Quality Line Verified Quality Second verification Barcode Parameters Line Inspection Second Line Inspection Lot and Expiration Date Quality Quality Mechanic Mechanic Quality Machines Quality Group Leader Quality Quality Quality Batch Verification Process complete Revision Review Sampling Verification Barcode Scanner Machine Parameters Line Clearance Line Clearance Machine Remove Lot Status Verification Close floor Final MFG Review Final QA Review Close Batch Machine removed Lot verified Floor closed MFG Reviewed Process reviewed Batch closed Mechanic Group Leader Quality Quality Quality Group Leader
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