OM (with OM Online, 1 term (6 months) Printed Access Card)
6th Edition
ISBN: 9781305664791
Author: David Alan Collier, James R. Evans
Publisher: Cengage Learning
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Chapter 17, Problem 3PA
Summary Introduction
Interpretation:Two lean initiatives as applied to service organizations is to be explained and differentiated from lean applied in factories. Also, the pro and cons of adopting lean principles in service organizations is to be explored.
Concept Introduction: Lean process is a method that aims to reduce waste and improve efficiency. It focuses on effectively providing value to the customers by improving the products and services delivered.
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OM (with OM Online, 1 term (6 months) Printed Access Card)
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