EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 16, Problem 5DQ
Summary Introduction
Interpretation:The questions included in a customer satisfaction survey of a restaurant is to be related to the service quality dimensions and the usability of the survey results are to be explored in quality control and the relevant control charts are to be used.
Concept Introduction:
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