Understanding Management (MindTap Course List)
Understanding Management (MindTap Course List)
10th Edition
ISBN: 9781305502215
Author: Richard L. Daft, Dorothy Marcic
Publisher: Cengage Learning
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Chapter 15, Problem 9DQ
Summary Introduction

To determine:

The importance of benchmarking in TQM programs.

Introduction:

Benchmarking refers to the way by which evaluation is carried on with the help of comparison. The business processes of different companies are compared so that they know where they stand technically. The companies are selected for comparison based on the selected toughest competitors. The comparison is generally made between the factors of time, cost, value, and quality of the organizations.

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