A corporate leader presumes an improbable request in an order must be the result of some unusual customer. Whether the given case is an example of outcome bias or normalization. Concept Introduction: Outcome bias thinking generally occurs with negative events. When the decision gave negative output, the individual harshly blames the decision-maker and there is very little chance that the decision makers using the outcome bias will give positive results.

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Chapter 15, Problem 5P

Summary Introduction

Interpretation:

A corporate leader presumes an improbable request in an order must be the result of some unusual customer. Whether the given case is an example of outcome bias or normalization.

Concept Introduction:

Outcome bias thinking generally occurs with negative events. When the decision gave negative output, the individual harshly blames the decision-maker and there is very little chance that the decision makers using the outcome bias will give positive results.

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