EBK MANAGEMENT
12th Edition
ISBN: 9780100546561
Author: DAFT
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Question
Chapter 15, Problem 1CFCA
Summary Introduction
To determine:
The leadership style adopted to manage the team and team members.
Introduction:
Leadership is the art of motivating a group of individuals towards achieving a common sense of purpose. There are many styles of leadership managers adopt to manage or control the members of an organization.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these on-going issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Kaily Bach was recently promoted to the managing director's position at Big Wheel Bikes, Inc. Kaily was told by her boss that she received the promotion because he believed she had the management skills necessary to help the company become more efficient and effective. During her first week, Kaily first compared the actual revenues and expenses of the company with desired results. She also met with employees to get their feedback and suggestions. Armed with this information, she formulated the future course of action for Big Wheel Bikes. One of her short-term goals is to provide the employees of Big Wheel Bikes with flexible working schedules. Another short-term goal is to create business lunches, in which groups of five employees meet over lunch to discuss organizational objectives. Kaily is confident she can lead the company into a prosperous future.
Refer to Big Wheel Bikes, Inc. Which managerial function is Kaily performing when she compares the actual revenue and expense…
Kaily Bach was recently promoted to the managing director's position at Big Wheel Bikes, Inc. Kaily was told by her boss that she received the promotion because he believed she had the management skills necessary to help the company become more efficient and effective. During her first week, Kaily first compared the actual revenues and expenses of the company with desired results. She also met with employees to get their feedback and suggestions. Armed with this information, she formulated the future course of action for Big Wheel Bikes. One of her short-term goals is to provide the employees of Big Wheel Bikes with flexible working schedules. Another short-term goal is to create business lunches, in which groups of five employees meet over lunch to discuss organizational objectives. Kaily is confident she can lead the company into a prosperous future.
Refer to Big Wheel Bikes, Inc. Which of Clark Wilson's three skill categories is involved when Kaily implements the lunch sessions?…
Imagine you are the new Head of Learning and Development.
Which department should be involved in this following case?
The senior managers of a large financial institution recognize the importance
of training and development for their staff. They have a clear policy that not
only should staff be trained and developed to meet the licensing and
legislative requirements that apply to their area of business, but that staff
should also be encouraged and enabled to engage in other appropriate
development activities. The middle managers, who largely look after staff
performance and development, all welcome this policy. They have made it
clear to all of their staff that development opportunities are available and can
be applied for at any time. Many individual managers have therefore put
together a list of courses that they think might be of interest to their staff, and
make these available to staff so that individual members of staff can pick-and-
mix the courses that they feel they would…
Chapter 15 Solutions
EBK MANAGEMENT
Ch. 15 - Prob. 1OTJVCCh. 15 - Prob. 2OTJVCCh. 15 - Prob. 3OTJVCCh. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQ
Ch. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQCh. 15 - Prob. 1EECh. 15 - Prob. 2EECh. 15 - Prob. 3EECh. 15 - Prob. 4EECh. 15 - Prob. 5EECh. 15 - Prob. 6EECh. 15 - Prob. 7EECh. 15 - Prob. 8EECh. 15 - Prob. 9EECh. 15 - Prob. 1SGBCh. 15 - Prob. 1EDCh. 15 - Prob. 2EDCh. 15 - Prob. 3EDCh. 15 - Prob. 1CFCACh. 15 - Prob. 2CFCACh. 15 - Prob. 3CFCA
Knowledge Booster
Similar questions
- Need help pleasearrow_forwardThe senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…arrow_forwardThe senior managers of a large financial institution recognize the importance of training and development for their staff. They have a clear policy that not only should staff be trained and developed to meet the licensing and legislative requirements that apply to their area of business, but that staff should also be encouraged and enabled to engage in other appropriate development activities. The middle managers, who largely look after staff performance and development, all welcome this policy. They have made it clear to all of their staff that development opportunities are available and can be applied for at any time. Many individual managers have therefore put together a lost of courses that they think might be of interest to their staff, and make these available to staff so that individual members of staff can pick-and- mix the courses that they feel they would like to attend. There is no restriction on the number of courses that are allowed for each staff member, and it is up to…arrow_forward
- if in your company there are 5 female employees who are pregnant and NEED TO TAKE CUTIES for 2 / 3 month at the same time. what action did you take to solve this problem as a manager , so that your company can continue to run well.arrow_forwardOutline a background of the case below. (Please note that this is not an essay question.) In June 2011, Steve Katsaros, founder and CEO of Nokero, was contemplating how to build on his company's accomplishments during the last 12 months. Nokero, a marketer of solar bulbs, has emerged as a successful born-global social enterprise. Opportunities in the Social Enterprise Sector As previously mentioned, Nokero, has been engaged in partnership programs with various social enterprises, such as Project CURE and American Green. Social enterprises have actively sought out Nokero for possible partnerships.arrow_forwardMangement question Management is a multifaceted discipline that involves the coordination of people, resources, and processes to achieve organizational objectives. It encompasses various functions such as planning, organizing, leading, and controlling, all aimed at ensuring the smooth operation and success of an organization. Effective management requires a deep understanding of the organization's goals and objectives, as well as the ability to develop and implement strategies to attain them. Managers must possess strong leadership skills to inspire and motivate their teams, as well as the ability to make tough decisions and solve complex problems Additionally, effective communication and interpersonal skills are crucial for fostering collaboration and maintaining harmony within the organization. In today's rapidly changing business environment, successful management also entails the ability to adapt to new technologies, market trends, and competitive pressures. As such, managers must…arrow_forward
- Did I do this question correctly? If not please show where I went wrong and how to fix it. The government is auctioning off oil leases at two sites. At each site, 150,000 acres of land are to be auctioned. Cliff Ewing, Blake Barnes, and Alexis Pickens are bid- ding for the oil. Government rules state that no bidder can receive more than 45% of the land being auctioned. Cliff has bid $2000 per acre for site 1 land and $1000 per acre for site 2 land. Blake has bid $1800 per acre for site 1 land and $1500 per acre for site 2 land. Alexis has bid $1900 per acre for site 1 land and $1300 per acre for site 2 land. a. Determine how to maximize the government’s revenue with a transportation model. b. Use SolverTable to see how changes in the government’s rule on 45% of all land being auctioned affect the optimal revenue. Why can the optimal revenue not decrease if this percentage required increases? Why can the optimal revenue not increase if this percentage required decreases?arrow_forwardIn the fall of 2013, after returning to Los Angeles from New York, Beall turned her attention to the development of systems for more effective hiring and retention. She brought on a senior director of opera-tions, a regional manager for Southern California, and two full-time field supervisors. She brought in part-time consultants to serve as CFO and to provide marketing support. She also began to be more pro-active about hiring for fit—working with her senior managers to identify and carefully train a large team of technicians likely to remain with the company.Freed by her senior staff to turn away from the minutiae and focus on higher level strategy, she began exploring her options. As a first step, she started conducting extensive research about if and how CleanBeeBaby might be turned into a fran-chise operation. Beall had long believed that there might be huge upside in franchising; residential cleaning franchisor Merry Maids had 1,432 operating units globally (2014 data), for…arrow_forwardDid I do this question correctly? If not please show where I went wrong and how to fix it. The government is auctioning off oil leases at two sites. At each site, 150,000 acres of land are to be auctioned. Cliff Ewing, Blake Barnes, and Alexis Pickens are bidding for the oil. Government rules state that no bidder can receive more than 45% of the land being auctioned. Cliff has bid $2000 per acre for site 1 land and $1000 per acre for site 2 land. Blake has bid $1800 per acre for site 1 land and $1500 per acre for site 2 land. Alexis has bid $1900 per acre for site 1 land and $1300 per acre for site 2 land. a. Determine how to maximize the government’s revenue with a transportation model. b. Use SolverTable to see how changes in the government’s rule on 45% of all land being auctioned affect the optimal revenue. Why can the optimal revenue not decrease if this percentage required increases? Why can the optimal revenue not increase if this percentage required decreases?arrow_forward
- Always set the right example—when leaders (or marketers) set a poor standard, teams tend to perform poorly, too. Use ethical thinking to promote preventing problems—it is not enough to simply say whether something is ethical. Leaders (or marketers) must be able to instill an understanding that ethical considerations may reduce problems/incidents. The means never justify the ends—leaders (or marketers) are charged with the responsibility of determining whether the means to an end are ethically acceptable. Using these ground rules, create a one-paragraph (approximately 5-7 sentences) philosophy helping marketers ethically lead their teams to a completed promotionarrow_forwardFor this project, participants must develop a thorough understanding of their most recent or existing organization or the subset such as sales, marketing, manufacturing, etc., in which they have worked. Participants are required to prepare a comprehensive report intended for the top management that will justify the implementation of the reforms to the human capital strategy. The report must contain four parts. 1. In the first part, assess the existing internal and external situation and associate the organizational/divisional success to human capital capabilities. 2. In the second part, develop a detailed set of capabilities, skills, and knowledge that managers, leaders, and employees would need to drive organizational or divisional success. 3. In the third part, formulate strategies for moving toward the future state described above. The strategy must be noticeable, specific, and based on the situation assessment above. 4. Finally, present a timeline and a list of planned…arrow_forwardLucky’s Marketing Firm has over 45 employees and has offices in 3 states. Jose, a 49-year-old Hispanic person, has worked at Lucky’s for 8 years. A new operations manager is hired. His strategic approach to management leads him to believe that clients are better served by younger staff because they are likely to be more familiar with more recently developed technology. Lucky’s advises Jose that they are reorganizing their operations and that his position will not be included in the new company. Later, Jose finds out that all of the clients he served during his time with the company have been assigned to a newly hired recent IT graduate, Lorenzo, a 22-year-old person of Italian heritage. Jose also finds out that no changes have been made to his prior job responsibilities. Jose wants to file a discrimination lawsuit. 1. Do the facts provided meet the requirements for establishing a prima facie case for any form of discrimination? What kind of discrimination? 2. How does a…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub