Chapter 14, Problem 20DQ

Summary Introduction

To explain:

The extent to which, the usage of social media within work settings should be banned by the organization and implications of policies in relation to communication technology.

Introduction:

The organization in the case study has gone through much unnecessary trouble due to a video created by two employees that had gone viral on social media. The company’s lack of exposure on social media platforms have made the top officials decide to wait-and-see until the situation would calm down. This had made things worse, with the company’s image being tarnished immensely.