Case summary/Introduction: Two of the D’s employees made an unsanitary video in the kitchen which goy viral leasing to damaging of D’s reputation. Initially, D executive did not take this as an important issue but it led to falling in people’s interest for consuming pizza. They realized their mistake and took a long time to minimize the loss. Characters in the case: D Restaurant Adequate information: Two of the D employees made a video showing unsanitary and vulgar actions in D kitchen. The video got viral on youtube and damaged D reputation. It led to drastic damage to their goodwill. D executive did not respond to it as they believed video will not spread. Soon, they realize they made a mistake and turned their customer clientele negative. It also made customers think twice before ordering it. To determine: Ways in which problem be prevented at other D Pizza Restaurant.

Question

Want to see the full answer?

Answer 1

Question

Chapter 14, Problem 19DQ

Summary Introduction

Case summary/Introduction:

Two of the D’s employees made an unsanitary video in the kitchen which goy viral leasing to damaging of D’s reputation. Initially, D executive did not take this as an important issue but it led to falling in people’s interest for consuming pizza. They realized their mistake and took a long time to minimize the loss.

Characters in the case: D Restaurant

Adequate information: Two of the D employees made a video showing unsanitary and vulgar actions in D kitchen. The video got viral on youtube and damaged D reputation. It led to drastic damage to their goodwill. D executive did not respond to it as they believed video will not spread. Soon, they realize they made a mistake and turned their customer clientele negative. It also made customers think twice before ordering it.

To determine:

Ways in which problem be prevented at other D Pizza Restaurant.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

How can diversity contribute to competitiveness and conflict at the same time

Business Process Reengineering One of the world’s most successful sports apparel companies is Nike, Inc. (Nike, n.d.). Nike re-engineered its value chain by keeping high-value knowledge-intensive activities in the US such as design and marketing and using overseas manufacturing to produce its shoes and clothing. However, instead of engaging foreign direct investment to build and operate its clothing manufacturing facilities, Nike further re-engineered its value chain by relying on third-party contractors to produce Nike products. Thus, Nike’s owned activities are streamlined allowing Nike to consistently earn high returns. Business process reengineering is a collection of processes to improve business performance by changing, dropping, or reordering the processes by which tasks are accomplished. Please conduct some research or share an example that you witnessed of either successful or unsuccessful business process reengineering. Explain why the reengineering was successful or…

Pick a country, organiztion and product and explain this: Country Background: Provide a brief overview of the country you have chosen and why you think it will be a good location for the organization to manufacture the proposed product. Corporate Social Responsibility (CSR): You have noted the organization is making inroads with sustainability efforts in the US and you know this needs to be carried out in the expansion as well. Describe any CSR efforts your expansion will take on in the expansion country with explanations connecting this decision with expected benefits from this action. Corporate Ethics: Discuss any ethical issues you anticipate with either company operations or country behavior and how you would mitigate these issues.