Chapter 14, Problem 18DQ

a)

Summary Introduction

To determine: The features an ERP vendor will incorporate in a customer relationship management module.

Introduction:

Enterprise resource planning (ERP):

ERP is business process managing software which permits the firm to integrate and manage many back office functions of a firm. The back office functions might be related to human resources, technology and services.

Customer relationship management (CRM):

CRM is the strategy, policies followed by a firm in managing the relationship with their consumers and to analyze customer lifecycle. It was designed to compile information on customer through different channels.

b)

Summary Introduction

To determine: The features an ERP vendor will incorporate in a supply chain management module.

Introduction:

Enterprise resource planning (ERP):

ERP is business process managing software which allows the firm to integrate and manage many back office functions of a firm. The back office functions might be related to human resources, technology and services.

Supply chain management (SCM):

It is the management of flow of goods and materials from the raw materials provider to the firm. The supply of finished goods from the firm to the customers is also managed under the module.

c)

Summary Introduction

To determine: The features an ERP vendor will incorporate in a product life cycle management module.

Introduction:

Enterprise resource planning (ERP):

ERP is business process managing software which allows the firm to integrate and manage many back office functions of a firm. The back office functions might be related to human resources, technology and services.

Product life cycle management:

The product life cycle management analyzes the life cycle of a product beginning from the initiation stage to the saturation stage. The life cycle will decide on the status of the product after the saturation stage: