Management
Management
13th Edition
ISBN: 9780133935813
Author: Stephen P. Robbins; Mary A. Coulter
Publisher: Pearson Education (US)
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Chapter 14, Problem 14DQ
Summary Introduction

To determine:

The manner in which such a large amount of emails being sent on a daily basis is either surprising or is not surprising and the challenges this situation presents. Whether there is a change in the e-mail habits.

Introduction:

It was found in research that on average an individual receives 112 mails which accounts to nearly 14 emails per hour. Out of these emails, almost half of them were considered useless affecting the productivity of the employees. This has alarmed the management and the employees of the concerned organization/organizations. In order to cut back at this situation, the organizations are now focusing on developing internal mediums of communication in which the employees of the organization can communicate in an effective manner by the very medium of these networks. This has been made possible with the advantage the social networking websites offer and thus the employees are advised to use Facebook and Twitter to ensure effective communication in a speedy manner.

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This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations.  For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or…
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