Business Essentials (11th Edition)
11th Edition
ISBN: 9780134129969
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Chapter 14, Problem 14.20TE
Summary Introduction
Case summary:
Person X is hired to lead a technical support team for a start-up business. The services provided by the company area data analysis, targeted market, and business consulting to auto dealers. At present, the company serves seven cities and they are planned to expand into 10 cities. It has flexible working hours and they encourage employees to work from home at least one day per week.
There has not been much of the technical support team at the company. Hence, they would contact an informal network of experts for hardware and software issues. An informal network of experts includes family, co-workers, and friends.
To determine: The policies and guidelines proposed by the department.
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Prioritize identifying and explaining at least three recommended practices to businesses, especially those using the cloud, so that they can safeguard their data and other resources.
The company hires independent contractors to perform a variety of customer-focused tasks, such as complaint resolution, for its client, the financial services industry.
We get to know all of our contractors because, as the chief of staff puts it, "vetting of such contractors is very important because of the nature of our client's business. We've even watched contractors develop. We have one contractor with us today who started at 16 and is now a manager at 26."
The contractors are introduced to more than just the chief. Some of the contractors have been working with a customer for so long that if they leave, the crew must continue.
This company has 4,000 contractors and 226 full-time employees, so succession planning must take both into consideration.
When working with a contractor, it usually recommends to its financial services clients that they add the contractor to their at-risk registry.
The client will hire a full-time employee, and the contractor will learn new skills.
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Crisis management involves the strategic planning and coordinated response to unexpected events or emergencies that threaten the operations, reputation, or stakeholders of an organization. It encompasses identifying potential risks, developing contingency plans, and implementing strategies to mitigate the impact of crises when they occur Effective crisis management requires clear communication, rapid decision-making, and the ability to adapt to evolving circumstances Organizations must establish crisis management teams, define roles and responsibilities, and conduct regular training and simulations to ensure preparedness Additionally, maintaining transparency, addressing stakeholders' concerns, and demonstrating accountability are essential for restoring trust and minimizing long-term damage to the organization's reputation
Question: How can organizations strike a balance between being proactive in crisis preparedness and remaining agile and responsive when unexpected crises anse?
Chapter 14 Solutions
Business Essentials (11th Edition)
Ch. 14 - Prob. 14.1QRCh. 14 - Prob. 14.2QRCh. 14 - Prob. 14.3QRCh. 14 - Prob. 14.4QRCh. 14 - Prob. 14.5QRCh. 14 - Prob. 14.6QACh. 14 - Prob. 14.7QACh. 14 - Prob. 14.8QACh. 14 - Prob. 14.9AECh. 14 - Prob. 14.10AE
Ch. 14 - Prob. 14.11ACh. 14 - Prob. 14.12ACh. 14 - Prob. 14.13ACh. 14 - Prob. 14.14ACh. 14 - Prob. 14.15ACh. 14 - Prob. 14.16TECh. 14 - Prob. 14.17TECh. 14 - Prob. 14.18TECh. 14 - Prob. 14.19TECh. 14 - Prob. 14.20TECh. 14 - Prob. 14.21EECh. 14 - Prob. 14.22EECh. 14 - Prob. 14.23EECh. 14 - Prob. 14.24CCh. 14 - Prob. 14.25CCh. 14 - Prob. 14.26CCh. 14 - Prob. 14.27CCh. 14 - Prob. 14.28CCh. 14 - Prob. 14.29CCh. 14 - Prob. 14.30CCh. 14 - Prob. 14.31CCh. 14 - Prob. 14.32CCh. 14 - Prob. 14.33C
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