The ways by which IT enables collaboration with external stakeholders like customers, suppliers and others. Identify the types of remote interactions that will occur and the equipment needed for those interactions. Discuss the ways to identify the IT equipment needed for the business.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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Chapter 14, Problem 14.12A

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To determine: The ways by which IT enables collaboration with external stakeholders like customers, suppliers and others. Identify the types of remote interactions that will occur and the equipment needed for those interactions. Discuss the ways to identify the IT equipment needed for the business.

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Mostlarge businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM. Respond to the following questions: • How do ERP and CRM help a company? What are the drawbacks to setting up those different types of systems in a business? What direct effects do these systems have on customers?

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