EBK PRINCIPLES OF MARKETING
EBK PRINCIPLES OF MARKETING
17th Edition
ISBN: 8220103613774
Author: Armstrong
Publisher: YUZU
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Chapter 14, Problem 14.1DQ
Summary Introduction

To determine: The five major promotion tools used in marketing.

Introduction:

Promotion tools are the marketing communication mixes that the companies use to build customer relationship, involve customer, and communicate customer value.

Expert Solution & Answer
Check Mark

Answer to Problem 14.1DQ

  • Advertising
  • Sales promotion
  • Personal selling
  • Public relation
  • Direct and digital marketing

Explanation of Solution

The following diagram represents the major promotional tools:

EBK PRINCIPLES OF MARKETING, Chapter 14, Problem 14.1DQ

Five major promotional tools used in marketing are listed below:

  • Advertising: Advertising refers to any payment of non-personal presentation of goods, services, or ideas that are recognized by a sponsor.
  • Sales promotion: It is a short-term incentive used mainly to encourage the selling or buying of product or service.
  • Personal selling: Personal selling involves interaction with the customers personally for purpose of building customer relationship, selling, and engaging customers.
  • Public relation: Public relations aids in building good relations between a company and public like building up a company image, favorable publicity, heading off unfavorable events and gossips, and handling.
  • Direct and digital marketing: Direct and digital marketing refers to directly engaging with the individual customer and customer communities. This helps in instant response and builds an everlasting relationship with customers.

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Students have asked these similar questions
Suggest, three ways, your company (service and product provider) can attain asustainable competitive advantage in the local market. Give rationales for youranswer.
1. please answe the following. • Explain how e-commerce businesses can effectively utilize email marketing and social media marketing to build customer relationships. Discuss the benefits and challenges of each strategies.   • Compare and contrast the advantages and disadvantages of dropshipping and white labeling as e-commerce business models. Provide examples to support analysis.
Adapted from: (Case 18. Nando’s International: Taking chicken to the world. Re-printed with the kind permission of De WitsBusiness School. http://cws.cengage.co.uk/hoffman/students/cases16-18/case_18.pdf)Q1. Assess the reasons behind Nando’s struggles to establish profitable operations in foreign markets such as Australia, theUK, and Canada. Additionally, propose two alternative market entry strategies that could have been more effective in theseregions, and justify your recommendations.
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