A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 14, Problem 11TC
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Given: Microsoft word gives errors when a file is saved.
To find: The next step that should be taken if Microsoft word gives errors while saving a file...
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A user tells you that Microsoft Word gives errors when saving a file. What should you do next?a. Install Windows updates that also include patches for Microsoft Word.b. Ask the user when the problem first started.c. Ask the user to save the error message as a screenshot the next time the error occurs and email itto you.d. Use Task Manager to end the Microsoft Word program.
5. Discuss whether the following task is possible to implement. The argument and the discussion are important.
Password cracker: A company that does not want to be named asks you to develop a password cracker for Windows. They provide you with access and ways to test passwords, but this test takes some time. They tell you
that time and money are not relevant, just make it work. The positive side is that the passwords are never changed - they stay the same all the time. P.S.: This task has some tricky ethical implications, which are not
relevant here. Just think whether this is possible or not.
File extensions are important, so tell us why you think that. You can name three file extensions in a random folder on your computer. You can also find out what software packages were used to make them. Most file extensions should be visible when you right-click on a file and choose "Properties" from the pop-up menu (Microsoft Windows environment).
Chapter 14 Solutions
A+ Guide To It Technical Support
Ch. 14 - A user complains that her computer is performing...Ch. 14 - Prob. 2TCCh. 14 - Prob. 3TCCh. 14 - You are troubleshooting an application problem and...Ch. 14 - When a user, Belinda Lim, signs in to Windows, she...Ch. 14 - Prob. 6TCCh. 14 - Prob. 7TCCh. 14 - Prob. 8TCCh. 14 - When Windows first starts and the user signs in, a...Ch. 14 - Prob. 10TC
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