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MindTap Business Statistics for Ragsdale's Spreadsheet Modeling & Decision Analysis, 8th Edition, [Instant Access], 2 terms (12 months)
8th Edition
ISBN: 9781337274876
Author: Cliff Ragsdale
Publisher: Cengage Learning US
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[Queuing Theory - Operation research]
The take-out counter at an ice-cream parlor is serviced by one attendant. Customers arrive according to a Poisson process, at a mean arrival rate of 30 per hour. They are serviced on a FCFS basis, and because of the quality of the ice cream, they are willing to wait if necessary. The service time per customer appears to be exponentially distributed, with a mean of 1.5 minutes. Determine the following:
(a) probability that the system is idle
(b) average number of customers in the system
(c) amount of time a customer should expect to wait before service
(d) probability that a customer will have to spend more than 15 minutes in the queue
Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following:
Part (a): The average number of customers waiting.
Arrival Time, λ =2 customers per hour
Service Time, μ = 20 minute, or 60/20= 3 customer per hour
Lq = (2)2 / 3*(3-2) = 1.333 customers
Part (b): The average time a customer waits.
Wq= 1.333/2=0,665 \~ 0,67 or 40 minutes
Part (c): The average time a customer is in the shop.
LS = 2/ 3-2 =2 customers. WS = 2/2 = 1 hour
Part (d): The average utilization of Benny’s time.
P= λ/ μ = 2/3=0,666 percent ~ 0,67 %
Benny the Barber (see Question 1) is considering the addition of a second chair. Customers would be selected for a haircut on a FCFS basis from…
How would you apply Queuing Analysis in the Engineering field?
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The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. 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The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?arrow_forwardStudents arrive at the Administrative Services Office at an average of one every 6 minutes, and their requests take, on average, 4 minutes to be processed. The service counter is staffed by only one clerk, Judy Gumshoes, who works eight hours per day. Assume Poisson arrivals and exponential service times. a. What percentage of time is Judy idle? (Round your answer to 1 decimal place.) b. How much time, on average, does a student spend waiting in line? (Do not round intermediate calculations. Round your answer to 1 decimal place.) c. How long is the (waiting) line on average? (Round your answer to 2 decimal places.) d. What is the probability that an arriving student (just before entering the Administrative Services Office) will find at least one other student waiting in line? (Do not round intermediate calculations. Round your answer to 4 decimal places.)arrow_forwardMid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 11 calls per hour. The arrival rate is 22 calls per hour. How many extension lines should be used if the company wants to handle 90% of the calls immediately?fill in the blank 1 lines should be used What is the average number of extension lines that will be busy if your recommendation in part (a) is used? Round your answer to four decimal places.L = fill in the blank 2 What percentage of calls receive a busy signal for the current telephone system with two extension lines? Round your answer to two decimal…arrow_forward
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