Managerial Accounting
Managerial Accounting
15th Edition
ISBN: 9781337912020
Author: Carl Warren, Ph.d. Cma William B. Tayler
Publisher: South-Western College Pub
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Chapter 13, Problem 4PA

Pareto chart and cost of quality report for a service company

The administrator of Liberty Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality and other patient care activities. The lab tests and transportation are hospital services external to the ER for determining external failure costs. The result of the activity analysis is summarized as follows:

Chapter 13, Problem 4PA, Pareto chart and cost of quality report for a service company The administrator of Liberty Hospital

Instructions

  1. 1. Prepare a Pareto chart of the ER activities.
  2. 2. Classify the activities into prevention, appraisal, internal failure, external failure, and other patient care activities. Classify the activities into value-added and non-value-added activities.
  3. 3. Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities.
  4. 4. Determine the percentages of the total ER costs that are value-added and non-value-added.
  5. 5. Interpret the information.
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