In what manner the service quality of an auto mechanic shop can be improved and how to overcome problems related to the tangibility, separability, heterogeneity, and perishability of services.

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Chapter 13, Problem 2MA

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To discuss: In what manner the service quality of an auto mechanic shop can be improved and how to overcome problems related to the tangibility, separability, heterogeneity, and perishability of services.

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