MARKETING LOOSELEAF W/CONNECT
6th Edition
ISBN: 9781264013012
Author: Grewal
Publisher: Cengage Learning
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Chapter 13, Problem 2MA
Summary Introduction
To discuss: In what manner the service quality of an auto mechanic shop can be improved and how to overcome problems related to the tangibility, separability, heterogeneity, and perishability of services.
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Go to the following link: Forbes TOP companies with the Best CSR reputations.
https://www.forbes.com/sites/vickyvalet/2018/10/11/the-worlds-most-reputable-companies-for-corporate-responsibility-2018/#480e6d813371
Be prepare to share your findings in class. Please write your answers in complete sentences.
Choose an organization with best CSR
Visit the organizations website and copy link to their website below
Does the company have a societal marketing orientation, or is it a company that is known solely for their corporate giving? Explain.
How is this company practicing CSR? Provide examples
Discuss how customers would know this company is a socially responsible company by looking at their website. Please provide examples of your findings below.
1. Explain the role of social media in communication?
2. What are the three types of communication thru social media?
3. Provide a picture demonstrating one type of social media communication for an organization of your choice
Find a commercial of your choice on YouTube. www.youtube.com (Make sure it is appropriate). Tell me about the target market of your organizations marketing mix.
Copy the video link here:
Who is the organization?
What is the product or service?
Who is the specific demographic for your target market? List all and give me a brief explanation how you came to your conclusion.
Example: Teens? Generation x? Y? Baby boomers? Who?
Are there any social factors that influence the specific market?
Are there any ethnic factors?
Are there any economic factors?
Are there any political and legal factors?
Example: FDA regulations?
Chapter 13 Solutions
MARKETING LOOSELEAF W/CONNECT
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