Fundamentals of Management: Essential Concepts and Applications (9th Edition)
Fundamentals of Management: Essential Concepts and Applications (9th Edition)
9th Edition
ISBN: 9780133499919
Author: Stephen P. Robbins, David A. De Cenzo, Mary A. Coulter
Publisher: PEARSON
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Chapter 13, Problem 26PI
Summary Introduction

To determine:

The rating of the listening scale on the response "I frequently hear what I expect to hear rather than what is said."

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The trend is to 'flatten' organizations.  By doing this, the employee is given more authority to make decisions.  What problems do you see with this increase in decision-making authority?
This was the question asked of Jack Otto, production supervisor, by one of his manufacturing workers, Clyde Fisher. Jack had been wondering the same thing for several weeks about Bob Hill, another of his welders. Jack Otto is a 54-year-old production supervisor who has been with Store Fixture Manufacturing Co. (SFM) for 20 years. He is well liked and respected by his peers and subordinates and is very competent at the technical aspects of his supervisory job. Bob Hill, 40 years old, has been a generally competent and productive welder at SFM for ten years. Bob has been popular with his coworkers. Although he periodically "blows up" at them, he always apologizes afterward. His absenteeism rate has been higher than average for the last several years, with most absenteeism on Mondays. Also, it is not uncommon for Bob to be 10–15 minutes late at least once a week. But, because of a shortage of experienced welders and because Bob often cuts his lunch hour short to make up his tardiness…
Since the mid-1950s the proportion of American workers represented by unions has: A. Decreased. B. Grown only in the manufacturing sector. C. Remained about the same. D. Increased.
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