Chapter 13, Problem 1RQ

Explanation of Solution

Kinds of organizational change

• There are four kinds of organizational change that can be promoted with information technology.
• The first organizational change is automation and in automation, employees work efficiently and effectively.
• The second organizational change is rationalization which involves streamlin...

Explanation of Solution

Business process management

• Business process management (BPM) is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.
• BPM is any combination of methods used to manage a company's business process.
• Here the processes can be structured and repeatable or unstructured and variable.

Steps for carrying business processes

• The first step is to identify the processes for change which means a business first need to identify the business processes which need improvement.
• Improving the wrong processes simply allows a business to continue doing what it shouldn’t do in the first place.
• The second step is to analyze existing processes which means an organization must understand and measure the performance of existing processes as a baseline including inputs, outputs, resources, and the sequence of activities...