Discovering Computers ©2016 (Shelly Cashman Series) (MindTap Course List)
Discovering Computers ©2016 (Shelly Cashman Series) (MindTap Course List)
1st Edition
ISBN: 9781305391857
Author: Misty E. Vermaat, Susan L. Sebok, Steven M. Freund, Jennifer T. Campbell, Mark Frydenberg
Publisher: Cengage Learning
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Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

  • Builds engaging marketing.
    • Sends personalized and targeted messaging.
    • Based on customer actions, triggers messages.
    • Employs data from multiple devices and sources.
  • Sells faster and smarter.
    • Increases sales force revenue and productivity.
    • Keeps tracks of each client interaction.
    • Automates redundant administrator work and tasks.
  • Connects commerce channel.
    • Unifies the Business-to-Customer and Business-to-business buying experiences.
    • Conquers personalization with artificial intelligence.
    • Delivers uninterrupted shopping innovations.
  • Offers better support to every customer.
    • Improves agent response time.
    • Manages each channel from one-view.
    • Unifies phone, chat, and email support.
  • Builds applications for every role.
    • Builds apps with drag and drop tools.
    • Integrates customer information from any source.
    • Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAPOracleMicrosoft

Inbuilt integration:

  • Various third party integration tools are readily available for incorporation.
  • SAP integrates the functions from a broad range of business solution.
  • It can also be reintegrated with the SAP business suite.

Inbuilt integration:

  • Oracle application typically supports in-built integration function.
  • For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

  • Microsoft offers several inbuilt integration applications.
  • Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

  • All of the SAP cloud applications are developed on Web Application Server of SAP.
  • It has all competencies of SAP basis efficiently.
  • It can be deployed easily for cloud based software as well as in-house.

Deployment:

  • Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

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Chapter 12 Solutions

Discovering Computers ©2016 (Shelly Cashman Series) (MindTap Course List)

Ch. 12 - Prob. 11SGCh. 12 - Prob. 12SGCh. 12 - Prob. 13SGCh. 12 - Prob. 14SGCh. 12 - Prob. 15SGCh. 12 - Prob. 16SGCh. 12 - Prob. 17SGCh. 12 - Prob. 18SGCh. 12 - Prob. 19SGCh. 12 - Prob. 20SGCh. 12 - Prob. 21SGCh. 12 - Prob. 22SGCh. 12 - Prob. 23SGCh. 12 - Prob. 24SGCh. 12 - Prob. 25SGCh. 12 - Prob. 26SGCh. 12 - Prob. 27SGCh. 12 - Prob. 28SGCh. 12 - Prob. 29SGCh. 12 - Prob. 30SGCh. 12 - Prob. 31SGCh. 12 - Prob. 32SGCh. 12 - Prob. 33SGCh. 12 - Prob. 34SGCh. 12 - Prob. 35SGCh. 12 - Prob. 36SGCh. 12 - Prob. 37SGCh. 12 - Prob. 38SGCh. 12 - Prob. 39SGCh. 12 - Prob. 40SGCh. 12 - Prob. 41SGCh. 12 - Prob. 42SGCh. 12 - Prob. 43SGCh. 12 - Prob. 44SGCh. 12 - Prob. 45SGCh. 12 - Prob. 1TFCh. 12 - Prob. 2TFCh. 12 - Prob. 3TFCh. 12 - Prob. 4TFCh. 12 - Prob. 5TFCh. 12 - Prob. 6TFCh. 12 - Prob. 7TFCh. 12 - Prob. 8TFCh. 12 - Prob. 9TFCh. 12 - Prob. 10TFCh. 12 - Prob. 11TFCh. 12 - Prob. 12TFCh. 12 - Prob. 1MCCh. 12 - Prob. 2MCCh. 12 - Prob. 3MCCh. 12 - A(n) _____ report consolidates data usually with...Ch. 12 - Prob. 5MCCh. 12 - Prob. 6MCCh. 12 - Prob. 7MCCh. 12 - Prob. 8MCCh. 12 - Prob. 1MCh. 12 - Prob. 2MCh. 12 - Prob. 3MCh. 12 - Prob. 4MCh. 12 - Prob. 5MCh. 12 - Prob. 6MCh. 12 - Prob. 7MCh. 12 - Prob. 8MCh. 12 - Prob. 9MCh. 12 - Prob. 10MCh. 12 - Prob. 2CTCh. 12 - Prob. 3CTCh. 12 - Prob. 4CTCh. 12 - Prob. 5CTCh. 12 - Prob. 6CTCh. 12 - Prob. 7CTCh. 12 - Prob. 8CTCh. 12 - Prob. 9CTCh. 12 - Prob. 10CTCh. 12 - Prob. 11CTCh. 12 - Prob. 12CTCh. 12 - Prob. 13CTCh. 12 - Prob. 14CTCh. 12 - Prob. 15CTCh. 12 - Prob. 16CTCh. 12 - Prob. 17CTCh. 12 - Prob. 18CTCh. 12 - Prob. 19CTCh. 12 - Prob. 20CTCh. 12 - Prob. 21CTCh. 12 - Prob. 22CTCh. 12 - Prob. 23CTCh. 12 - Prob. 24CTCh. 12 - Prob. 25CTCh. 12 - Prob. 26CTCh. 12 - Prob. 27CTCh. 12 - Prob. 28CTCh. 12 - Prob. 29CTCh. 12 - Prob. 1PSCh. 12 - Prob. 2PSCh. 12 - Prob. 3PSCh. 12 - Prob. 4PSCh. 12 - Prob. 5PSCh. 12 - Prob. 6PSCh. 12 - Prob. 7PSCh. 12 - Prob. 8PSCh. 12 - Prob. 9PSCh. 12 - Prob. 10PSCh. 12 - Prob. 11PSCh. 12 - Prob. 1.1ECh. 12 - Prob. 1.2ECh. 12 - Prob. 1.3ECh. 12 - Prob. 2.1ECh. 12 - Prob. 2.2ECh. 12 - Prob. 3.1ECh. 12 - Prob. 3.2ECh. 12 - Prob. 1IRCh. 12 - Prob. 2IRCh. 12 - Prob. 4IRCh. 12 - Prob. 5IRCh. 12 - Prob. 1CTQCh. 12 - Prob. 3CTQCh. 12 - Prob. 4CTQ
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