Chapter 1.2, Problem 3CQ2

Explanation of Solution

UPS:

UPS (United Parcel Service) is an American multinational packaging service company, which uses automated package-tracking system to pick-up and delivers packages in more than 220 countries.

Business objective addressed by the UPS information system:

The strategic business objective of the UPS is to provide best services to customer at very low cost. UPS spends in millions to provide and maintain best customer service.

UPS fends off competition from FedEx and U.S. Postal System and still being the leadership in package delivery service using more advanced information technological systems.

New products to improve business:

Web Based Post Sales Order Management System (OMS) to manage global services. This system is enabled to ship critical parts such as medical equipment, aerospace and high-tech electronics...