Understanding Management
Understanding Management
11th Edition
ISBN: 9780357033821
Author: Richard Daft
Publisher: South Western Educational Publishing
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Chapter 12, Problem 3AYSCFCA
Summary Introduction

To determine:

Is the success of particular salespeople creating a situation where customers are more loyal to the salesperson than the store itself.

Case summary:

Lauren Brewster developed a new more customer friendly experience in her store.

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