EBK MANAGEMENT
EBK MANAGEMENT
12th Edition
ISBN: 9780100546561
Author: DAFT
Publisher: YUZU
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Chapter 11, Problem 3OTJVC
Summary Introduction

To determine:

Of the implementation tactics described in the text, which tactics did Honest Tea's leaders most likely use to overcome that resistance?

Introduction:

Another approach to implementing change is to use specific tactics to overcome resistance and more smoothly put changes into action. Researchers have studied various methods for dealing with resistance to change.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project. Do you think only clarifying roles and fostering trust would have resolved the issue you had experienced?
I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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