Pearson Etext For Business In Action -- Access Card (9th Edition)
Pearson Etext For Business In Action -- Access Card (9th Edition)
9th Edition
ISBN: 9780135636312
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 11, Problem 2CTQ
Summary Introduction

Case summary:

A health care system called Company K was embracing opportunities and challenges of diversity from 1945. Now the company became one of the most non-profit health systems. The approach of the company is culturally competent care which means the company it encourages the culture in diversity in the health care settings, it respects the practices and belief of the members. These practices are being blend in the company’s structure, culture, and practices.

The company believes that providing a diverse client base needs a diverse staff. The staffs of the company are mostly women and the priority was given to them.

To have an effective communication, the company emphasis on the inclusion and diversity. The company deals with various people from various countries and connects more audience which became as a competitive advantage.

Characters in the case:

  • Company K

To discuss:  Whether a health care professional need a different type or level of support from its employers than the other industry professionals.

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