Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
12th Edition
ISBN: 9780134741062
Author: Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Publisher: PEARSON
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Textbook Question
Chapter 11, Problem 1P
Complete the MPS record in Figure 11.29 for a single item.
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It is January 1 of year 0, and Merck is trying to determine whether to continue development of a newdrug. The following information is relevant. You can assume that all cash flows occur at the ends of therespective years.■ Clinical trials (the trials where the drug is tested on humans) are equally likely to be completed in year1 or 2.■ There is an 80% chance that clinical trials will succeed. If these trials fail, the FDA will not allow thedrug to be marketed.■ The cost of clinical trials is assumed to follow a triangular distribution with best case $100 million,most likely case $150 million, and worst case $250 million. Clinical trial costs are incurred at the end ofthe year clinical trials are completed.■ If clinical trials succeed, the drug will be sold for five years, earning a profit of $6 per unit sold.■ If clinical trials succeed, a plant will be built during the same year trials are completed. The cost of theplant is assumed to follow a triangular distribution with best case $1…
1) Under “Costs of Quality”, costs associated with quality can be classified into four categories: appraisal, prevention, internal failures, and external failures. The costs of quality for Corley Motors Logistics is given in the table.
Cost Elements
Amount
Checking outbound boxes for errors
$31,000
Quality planning
$10,625
Downtime due to conveyor/computer problems
$342,125
Incoming product inspection
$21,000
Customer complaint rework
$33,000
Correcting erroneous orders before shipping
$36,550
Quality training of associates
$25,925
Correction of typographical errors--pick tickets
$11,475
a) Classify the quality cost elements given in the table into the different quality cost categories (prevention, appraisal, internal failure, external failure).
b) Total the quality costs in each of the different quality cost categories (prevention, appraisal, internal failure, external failure).
c) Using a) and b), suggest which areas…
Note: In chapter 9, section 9.4 of the Stevenson text, the costs of quality are covered; chapter 9 Stevenson lecture power point slide 7 touches upon this topic; see lecture video, 3.55 mins to 4.54 mins.
2) The production process at Hansa Ceylon Coffee fills boxes with dark arabica coffee. The data for the fill weight (in ounces) of eight samples are presented below. A sample size of six was used. The firm’s operations analyst wants to construct X-bar and R-charts to monitor the filling process.
Sample
Sample Mean
Sample Range
1
15.80
0.42
2
16.10
0.38
3
16.02
0.08
4
15.95
0.15
5
16.12
0.42
6
16.18
0.23
7
15.87
0.36
8
16.20
0.40
a) Calculate the upper and lower control limits for the X-bar chart.
b) Calculate the upper and lower control limits for the R chart.
c) Is the process under control? Why or why not?
Note: In chapter 10, section 10.3 of the Stevenson text, control charts for variables are…
Chapter 11 Solutions
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Ch. 11 - Consider the master flight schedule of a major...Ch. 11 - For an organization of your choice, such as where...Ch. 11 - Consider a service provider that is in the...Ch. 11 - Complete the MPS record in Figure 11.29 for a...Ch. 11 - Complete the MPS record in Figure 11.30 for a...Ch. 11 - Prob. 3PCh. 11 - Figure 11.31 shows a partially completed MPS...Ch. 11 - Tabard Industries forecasted the following demand...Ch. 11 - Figure 11.32 shows a partially completed MPS...Ch. 11 - The forecasted requirements for an electric hand...
Ch. 11 - A forecast of 240 units in January, 320 units in...Ch. 11 - An end items demand forecasts for the next 6 weeks...Ch. 11 - An end items demand forecasts for the next 10...Ch. 11 - Consider the bill of materials (BOM) in Figure...Ch. 11 - Product A is made from components B, C, and D....Ch. 11 - What is the lead time (in weeks) to respond to a...Ch. 11 - Product A is made from components B and C. Item B,...Ch. 11 - Refer to Figure 11.23 and Solved Problem 1. If...Ch. 11 - The partially completed inventory record for the...Ch. 11 - The partially completed inventory record for the...Ch. 11 - The partially completed inventory record for the...Ch. 11 - Figure 11.38 shows a partially completed inventory...Ch. 11 - A partially completed inventory record for the...Ch. 11 - The BOM for product A is shown in Figure 11.40,...Ch. 11 - The BOMs for products A & B and data from the...Ch. 11 - Figure 11.42 illustrates the BOM for product A....Ch. 11 - The following information is available for three...Ch. 11 - Figure 11.44 shows the BOMs for two products, A...Ch. 11 - The BOM for product A is shown in Figure 11.45....Ch. 11 - Refer to Solved Problem 1 (Figure 11.23) for the...Ch. 11 - The bill of materials and the data from the...Ch. 11 - The bill of materials and the data from the...Ch. 11 - The McDuff Credit Union advertises their ability...Ch. 11 - Suppose that the POQ for item B is changed from 3...Ch. 11 - As the on-hand inventory for item C increases from...Ch. 11 - As the fixed order quantity (FOQ) for item D...Ch. 11 - As the lead time for item C changes, what happens...
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