Chapter 10, Problem 4QP

What other ways can you interpret a process, other than a process map?

Evaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation services

Use a flowchart to illustrate the activities and parties that Walter would have involved during the purchasing process of the folding machine.

A list of 16 issues that led to incorrect formulations in Tuncey Bayrak’s jam manufacturing unit in New England is provided below: Create a fish-bone diagram and categorize each of these issues correctly, using the “four M s” method.

15 prospecting methods are listed below. Which method is best for this scenario ?

8.  A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9 Select a chart to monitor the central tendency of the process, what are the 3-sigma control limits using a mean chart? Keep 3 decimal places.   Select one: a. LCL = 4.212, UCL = 4.788 b. LCL = 4.414, UCL = 4.586 c. LCL = 4.245, UCL = 4.755 d. None of the other options. e. LCL = 4.385, UCL = 4.615

What are Gantt charts and PERT charts? In what way might a PERT chart be a better option than a Gantt chart?

Plastomer, Inc., specializes in the manufacture of high-grade plastic film used to wrap food products. Film is rejected and scrapped for a variety of reasons (e.g., opacity, high carbon content, incorrect thickness or gauge, scratches, etc.). During the past month, management collected data on the types of rejects and the amount of scrap generated by each type. The following table presents the results:Draw a Pareto chart to identify which type of failure management should attempt to eliminate first.

TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case:  Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1   out of orange yogurt  produce not fresh bread stale  lemon yogurt past sell date checkout lines too long  couldn’t find rice overcharged  milk past sell date double charged  stock clerk rude meat smelled strange  cashier not friendly charged for item not purchased  out of maple walnut ice cream couldn’t find the sponges  something green in meat meat tasted strange  didn’t like music store too cold  checkout lines…