Operations Management
Operations Management
14th Edition
ISBN: 9781260238891
Author: Stevenson
Publisher: MCG
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Chapter 10, Problem 17P
Summary Introduction

To determine: The action or decision to be when the specifications are not met.

Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.

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How can HR proactively help ensure that other departments are operating in a legally acceptable manner? Answers       Deliver interdepartmental training on legal compliance and requirements.       Discuss potential sources of risk with an attorney and create a plan to respond to lawsuits.       Ensure that all HR members are watching the conduct of other departments and report infractions to the head of HR.       Record improper conduct from various employees throughout the organization and pursue disciplinary measures.
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