APPLIED STAT.IN BUS.+ECONOMICS
6th Edition
ISBN: 9781259957598
Author: DOANE
Publisher: RENT MCG
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Chapter 10, Problem 11ERQ
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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
Need help answering wuestion
The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts.
Click on the datafile logo to reference the data.
DATA file
Company
DeWolfe Companies
Exchange
Ticker
Symbol
Market
Cap
($ millions)
Price/
Gross
Profit
Earnings
Ratio
Margin
(%)
AMEX
DWL
36.4
8.4
36.7
North Coast Energy
OTC
NCEB
52.5
6.2
59.3
Hansen Natural Corp.
OTC
HANS
41.1
14.6
44.8
MarineMax, Inc.
NYSE
HZO
111.5
7.2
23.8
Nanometrics Incorporated
OTC
NANO
228.6
38.0
53.3
TeamStaff, Inc.
OTC
TSTF
92.1
33.5
4.1
Environmental Tectonics
AMEX
ETC
51.1
35.8
35.9
Measurement Specialties
AMEX
MSS
101.8
26.8
37.6
SEMCO Energy, Inc.
NYSE
SEN
193.4
18.7
23.6
Party City Corporation
OTC
PCTY
97.2
15.9
36.4
Embrex, Inc.
OTC
EMBX
136.5
18.9
59.5
Tech/Ops Sevcon, Inc.
AMEX
ΤΟ
23.2
20.7
35.7
ARCADIS NV
OTC
ARCAF
173.4…
Chapter 10 Solutions
APPLIED STAT.IN BUS.+ECONOMICS
Ch. 10.2 - Do a two-sample test for equality of means...Ch. 10.2 - Repeat the previous exercise, assuming unequal...Ch. 10.2 - Is there a difference in the average number of...Ch. 10.2 - Prob. 4SECh. 10.2 - Prob. 5SECh. 10.2 - Prob. 6SECh. 10.2 - Prob. 7SECh. 10.2 - On a random basis, Bob buys a small take-out...Ch. 10.2 - For a marketing class term project, Bob is...Ch. 10.3 - A special bumper was installed on selected...
Ch. 10.3 - In trials of an experimental internet-based method...Ch. 10.3 - Construct a 95 percent confidence interval for the...Ch. 10.4 - (a) At = .05, does the following sample show that...Ch. 10.4 - An experimental surgical procedure is being...Ch. 10.4 - Blue Box is testing a new half price on Tuesday...Ch. 10.4 - The U.S. governments Cash for Clunkers program...Ch. 10.4 - Prob. 17SECh. 10.4 - Below is a random sample of shoe sizes for 12...Ch. 10.4 - A newly installed automatic gate system was being...Ch. 10.5 - Calculate the test statistic and p-value for a...Ch. 10.5 - Prob. 21SECh. 10.5 - Prob. 22SECh. 10.5 - Prob. 23SECh. 10.5 - Prob. 24SECh. 10.5 - Prob. 25SECh. 10.5 - A survey of 100 mayonnaise purchasers showed that...Ch. 10.5 - Prob. 27SECh. 10.5 - Prob. 28SECh. 10.5 - When tested for compliance with Sarbanes-Oxley...Ch. 10.5 - Prob. 30SECh. 10.5 - From a telephone log, an executive finds that 36...Ch. 10.5 - Prob. 32SECh. 10.6 - The American Bankers Association reported that, in...Ch. 10.6 - A study showed that 36 of 72 cell phone users with...Ch. 10.6 - Prob. 35SECh. 10.7 - Which samples show unequal variances? Use = .10...Ch. 10.7 - Prob. 37SECh. 10.7 - Prob. 38SECh. 10.7 - A manufacturing process drills holes in sheet...Ch. 10.7 - Examine the data below showing the weights (in...Ch. 10 - (a) Explain why two samples from the same...Ch. 10 - (a) In a two-sample test of proportions, what is a...Ch. 10 - List the three cases for a test comparing two...Ch. 10 - Consider Case 1 (known variances) in the test...Ch. 10 - Consider Case 2 (unknown but equal variances) in...Ch. 10 - Consider Case 3 (unknown and unequal variances) in...Ch. 10 - Why is it a good idea to use a computer program...Ch. 10 - (a) Explain why the paired t test for dependent...Ch. 10 - Explain how a difference in means could be...Ch. 10 - (a) Why do we use an F test? (b) When two...Ch. 10 - (a) In an F test for two variances, explain how to...Ch. 10 - Prob. 41CECh. 10 - In an early home game, an NBA team made 66 of...Ch. 10 - Prob. 43CECh. 10 - A recent study found that 202 women held board...Ch. 10 - A study of the Fortune 100 board of director...Ch. 10 - Prob. 46CECh. 10 - How many full-page advertisements are found in a...Ch. 10 - eShopNet, an online clothing retailer, is testing...Ch. 10 - After John F. Kennedy Jr. was killed in an...Ch. 10 - A ski company in Vail owns two ski shops, one on...Ch. 10 - At a University of Colorado womens home basketball...Ch. 10 - A ski resort tracks the proportion of seasonal...Ch. 10 - Does a follow-up reminder increase the renewal...Ch. 10 - A study revealed that the 30-day readmission rate...Ch. 10 - In a marketing class, 44 student members of...Ch. 10 - In San Francisco, a sample of 3,200 wireless...Ch. 10 - Prob. 57CECh. 10 - Prob. 58CECh. 10 - Prob. 59CECh. 10 - Prob. 60CECh. 10 - Prob. 61CECh. 10 - Prob. 62CECh. 10 - In a 15-day survey of air pollution in two...Ch. 10 - Prob. 64CECh. 10 - Do male and female school superintendents earn the...Ch. 10 - The average take-out order size for Ashoka Curry...Ch. 10 - Cash withdrawals from a college credit union for a...Ch. 10 - In Mini Case 10.2, we found that the mean methane...Ch. 10 - A ski company in Vail owns two ski shops, one on...Ch. 10 - A ski company in Vail owns two ski shops, one on...Ch. 10 - Emergency room arrivals in a large hospital showed...Ch. 10 - Concerned about graffiti, mayors of nine suburban...Ch. 10 - A certain company will purchase the house of any...Ch. 10 - Nine homes are chosen at random from real estate...Ch. 10 - Prob. 75CECh. 10 - Prob. 76CECh. 10 - Prob. 77CECh. 10 - Is there a difference between the variance in ages...Ch. 10 - A survey of 100 mayonnaise purchasers showed that...Ch. 10 - A 20-minute consumer survey mailed to 500 adults...Ch. 10 - One group of accounting students used simulation...Ch. 10 - Advertisers fear that users of DVRs (digital video...Ch. 10 - In preliminary tests of a vaccine that may help...Ch. 10 - Prob. 84CECh. 10 - Male and female students in a finance class were...Ch. 10 - Prob. 86CECh. 10 - A retailer compared the frequency of customer...Ch. 10 - Streeling University surveyed a random sample of...Ch. 10 - The Fischer Theatre compared attendance at its...Ch. 10 - Random samples of tires being replaced by a car...Ch. 10 - Count the number of two-door vehicles among 50...Ch. 10 - Which statement is not correct? Explain. a. The...Ch. 10 - Match each statement to the correct property of an...Ch. 10 - Concerning confidence intervals, which statement...Ch. 10 - Prob. 4ERQCh. 10 - Prob. 5ERQCh. 10 - Prob. 6ERQCh. 10 - Prob. 7ERQCh. 10 - Prob. 8ERQCh. 10 - The process that produces Sonora Bars (a type of...Ch. 10 - Prob. 10ERQCh. 10 - Prob. 11ERQCh. 10 - Last month, 85 percent of the visitors to the...Ch. 10 - Weights of 12 randomly chosen Sonora Bars (a type...Ch. 10 - In a random sample of 200 Colorado residents, 150...Ch. 10 - Five students in a large lecture class compared...Ch. 10 - Prob. 16ERQCh. 10 - Prob. 17ERQ
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- The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts. Click on the datafile logo to reference the data. DATA file Company DeWolfe Companies Exchange AMEX Ticker Symbol Market Cap Price/ Gross Profit Earnings Margin ($ millions) Ratio (%) DWL 36.4 8.4 36.7 North Coast Energy OTC NCEB 52.5 6.2 59.3 Hansen Natural Corp. OTC HANS 41.1 14.6 44.8 MarineMax, Inc. NYSE HZO 111.5 7.2 23.8 Nanometrics Incorporated OTC NANO 228.6 38.0 53.3 TeamStaff, Inc. OTC TSTF 92.1 33.5 4.1 Environmental Tectonics AMEX ETC 51.1 35.8 35.9 Measurement Specialties AMEX MSS 101.8 26.8 37.6 SEMCO Energy, Inc. NYSE SEN 193.4 18.7 23.6 Party City Corporation OTC PCTY 97.2 15.9 36.4 Embrex, Inc. OTC EMBX 136.5 18.9 59.5 Tech/Ops Sevcon, Inc. AMEX ΤΟ 23.2 20.7 35.7 ARCADIS NV OTC ARCAF 173.4…arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). a. What index has the largest positive YTD % Change? Round your answer to once decimal place. index with a YTD % Change of % b. Using a class width of 5 beginning with -20 and going to 40, develop a frequency distribution for the data. YTD % Change Frequency -20 - -15 -15 - -10 -10 - -5 -5 - 0 0 - 5 5 - 10 10 - 15 15 - 20 20 - 25 30 - 35 c. 1. 2. 3. 4.arrow_forwardThe following data show the year to date percent change (YTD % Change) for 30 stock-market indexes from around the word (The Wall Street Journal, August 26, 2013). Click on the datafile logo to reference the data. DATA file Country Australia Index S&P/ASX200 YTD % Change 10.2 Belgium Bel-20 12.6 Brazil São Paulo Bovespa -14.4 Canada S&P/TSX Comp 2.6 Chile Santiago IPSA -16.3 China Shanghai Composite -9.3 Eurozone EURO Stoxx 10.0 France CAC 40 11.8 Germany DAX 10.6 Hong Kong Hang Seng -3.5 India S&P BSE Sensex -4.7 Israel Tel Aviv 1.3 Italy FTSE MIB 6.6 Japan Nikkei 31.4 Mexico IPC All-Share -6.4 Netherlands AEX 9.3 Singapore Straits Times -2.5 South Korea Kospi -6.4 Spain IBEX 35 6.4 Sweden Switzerland SX All Share 13.8 Swiss Market 17.4 Taiwan Weighted 2.3 U.K. FTSE 100 10.1 U.S. S&P 500 16.6 U.S. DJIA 14.5 U.S. Dow Jones Utility 6.6 U.S. Nasdaq 100 17.4 U.S. Nasdaq Composite 21.1 World DJ Global ex U.S. 4.2 World DJ Global Index 9.9 a. What index has the largest positive YTD %…arrow_forward
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