Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736312
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 10, Problem 10.6AAC
Summary Introduction
To determine: What is the role of a sales manager in a store selling wireless devices and electronics, design a customer service survey to get customers’ views about sales associates, product quality, and customer loyalty?
Introduction/case summary (question specific): Organizations conduct customer surveys periodically with the aim of getting customers’ views in order to improve product and service quality. Different types of questions such as multiple choice, scale and open-ended questions are included in a survey questionnaire.
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Scarce resource; discontinued product lines; negative contribution marginThe officers of Bardwell Company are reviewing the profitability of the company’s four products and the potential effects of several proposals for varying the product mix. The following is an excerpt from the income statement and other data.
Total
Product P
Product Q
Product R
Product S
Sales
$62,600
$10,000
$18,000
$12,600
$22,000
Cost of goods sold
(44,274)
(4,750)
(7,056)
(13,968)
(18,500)
Gross profit
$18,326
$5,250
$10,944
$(1,368)
$3,500
Operating expenses
(12,004)
(1,990)
(2,968)
(2,826)
(4,220)
Income before taxes
6,322
$3,260
$7,976
$(4,194)
$(720)
Units sold
1,000
1,200
1,800
2,000
Sales price per unit
$10.00
$15.00
$7.00
$11.00
Variable cost of goods sold
2.50
3.00
6.50
6.00
Variable operating expenses
1.17
1.25
1.00
1.20
Each of the following proposals is to be considered independently of the other proposals. Consider only the product changes stated in each…
Analyzing one company's make or buy and special order proposals
OneCo is a retail organization in the Northeast that sells upscale clothing. Each year, store managers (in consultation with their supervisors) establish financial goals; a monthly reporting system captures actual performance.
OneCo Inc. produces a single product. Cost per unit, based on the manufacture and sale of 10,000 units per month at full capacity, is shown below.
Product costs
Direct materials
$4.00
Direct labor
1.30
Variable overhead
2.50
Fixed overhead
3.40
Sales commission
0.90
$12.10
The $0.90 sales commission is paid for every unit sold through regular channels. Market demand is such that OneCo is operating at full capacity, and the firm has found it can sell all it can produce at the market price of $16.50.
Currently, OneCo is considering two separate proposals:
· Gatsby, Inc. has offered to buy 1,000 units at $14.35 each. Sales commission would be $0.35 on this special order.
·…
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[The following information applies to the questions displayed below.]
The first production department in a process manufacturing system reports the following unit data.
Beginning work in process inventory
Units started and completed
35,200 units
52,800 units
Units completed and transferred out
Ending work in process inventory
88,000 units
17,900 units
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Exercise 16-4 (Algo) Weighted average: Computing equivalent units LO P1
Prepare the production department's equivalent units of production for direct materials under each of the following three separate
assumptions using the weighted average method for process costing.
Equivalent Units of Production (EUP)-Weighted Average Method
1. All direct materials are added to products when…
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