To critically think about: Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer. Introduction: Routine business messages: In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc. Positive business messages: Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset. Negative business messages: Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter. Persuasive business messages: Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Question

Want to see the full answer?

Answer 1

Question

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

What is the correct answer general accounting question

Financial Accounting Question please answer

provide answer A and B

Answer 2

Question

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 3

Question

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 4

Question

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 5

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Answer 6

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Answer 7

Chapter 10, Problem 10.4cE

Summary Introduction

To critically think about:

Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.

Introduction:

Routine business messages:

In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.

Positive business messages:

Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.

Negative business messages:

Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.

Persuasive business messages:

Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.

Answer 8

Expert Solution & Answer

Answer 9

Expert Solution & Answer

Answer 10

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 11

Ch. 10 - Prob. 1CA Ch. 10 - Prob. 2CA Ch. 10 - Prob. 1LOC Ch. 10 - Prob. 2LOC Ch. 10 - Prob. 3LOC Ch. 10 - Prob. 4LOC Ch. 10 - Prob. 5LOC Ch. 10 - Prob. 6LOC Ch. 10 - Prob. 7LOC Ch. 10 - Prob. 8LOC

Want to see the full answer?

Chapter 10 Solutions