To critically think about:
Identify and analyze the message strategy suitable for a situation where an overcharge has occurred for a long term customer due to a glitch in the system, is sent to the customer.
Introduction:
Routine business messages:
In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.
Positive business messages:
Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.
Negative business messages:
Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.
Persuasive business messages:
Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.
Want to see the full answer?
Check out a sample textbook solution
Chapter 10 Solutions
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
- What is the degree of operating leverage on these financial accounting question?arrow_forwardFinancial Accountingarrow_forwardAccounting Question: Lexington Enterprises requires $750,000 in assets and will be 100% equity financed. If the Earnings Before Interest and Taxes (EBIT) is $60,000 and the tax rate is 25%, what is the Return on Equity (ROE)?arrow_forward
- If you give me correct answer this financial accounting question I will give you helpful ratearrow_forwardMr. Roger Munson, the owner-manager of a construction company, is skeptical about investing in training for his 50 construction employees. He believes the investment might be wasted if the newly skilled employees are quickly poached by other companies, and he doubts the training will yield significant productivity improvements. Nevertheless, a performance management consultant argues that enhancing employee skills will boost productivity and positively impact the company’s bottom line. Reluctantly, Mr. Munson has agreed to allow the consultant to conduct a study involving the training of all 50 employees. Providing the training services pro bono, with payment contingent upon demonstrating, through empirical evidence, that the training results in significant productivity gains within a three-month period following the training. Table 4.1 presents an excerpt of the evaluation comparing each employee’s productivity before and after the training. Employee productivity was measured as a…arrow_forwardGeneral Accountingarrow_forward
- How much will cedarwood need to borrow during November?arrow_forwardDetermine the second year depreciation using the straight line method on these financial accounting questionarrow_forwardWhich criterion establishes functional currency in multi-national operations? Country of incorporation Parent company currency Primary economic environment Transaction volume basisarrow_forward
BUSN 11 Introduction to Business Student EditionBusinessISBN:9781337407137Author:KellyPublisher:Cengage Learning
Essentials of Business Communication (MindTap Cou...BusinessISBN:9781337386494Author:Mary Ellen Guffey, Dana LoewyPublisher:Cengage Learning
Accounting Information Systems (14th Edition)BusinessISBN:9780134474021Author:Marshall B. Romney, Paul J. SteinbartPublisher:PEARSON
International Business: Competing in the Global M...BusinessISBN:9781259929441Author:Charles W. L. Hill Dr, G. Tomas M. HultPublisher:McGraw-Hill Education