Management, 13Th Edition
Management, 13Th Edition
13th Edition
ISBN: 9780133910292
Author: Stephen P. Robbins & Mary A. Coulter
Publisher: PEARSON
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Chapter 1, Problem MH8RDQ
Summary Introduction

To discuss:

Total quality management.

Introduction:

TQM refers to the management system for the organization that focuses primarily on customers and all its employees work towards continual improvement. It makes use of effective communication, data and strategy for the integration of the quality discipline in the organization’s activities and culture.

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