Understanding Management
Understanding Management
9th Edition
ISBN: 9781285421230
Author: Richard L. Daft, Dorothy Marcic
Publisher: South-Western College Pub
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Chapter 1, Problem 8DQ
Summary Introduction

To discuss:

The reasons for MPF's ideas being popular today but were ignored and rejected by management scholars in the past.

Introduction:

MPF had the idea that managers could resolve conflicts by involving employees and showing interest in their needs and wants.

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WSS is a water supply company that has many customers. All customers homes have water meters that have mechanical dials that turn to record the consumption of water. Most homes have their meters indoors. Customers have to provide WSS with regular readings of their meters in order to ensure that they are billed properly for their water consumption. Customers can log into their accounts online to input their reading, or they can telephone WSS' call centre to give an operator a reading. WSS has a policy that customers must allow an inspector to read the water meters at least once per year. This inspection has two purposes. The first is to ensure that the customer has not been consistently understating the figures in order to underpay for their water and the second is to ensure that the meter has not been tampered with in order to reduce the reading according to the dials. The meters are designed so that they are difficult to dismantle without causing obvious damage and they also have a…
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