Chapter 1, Problem 18MLM

Explanation of Solution

Firms achieving strategic objectives by investing in information system:

• Firms using information system to improve their business quality to next level.
• There are different strategic objectives are used by an organization to acquire their business to new level...

Explanation of Solution

Example for strategic objectives:

• Operational Excellence:
  • Operational excellence is to provide consistently and reliability in business strategy.
  • Organization uses operational excellence to achieve higher profitability.
  • For example, a consumer food company wants to get maximum reach with their customer, so they will plan to wide their network distribution.
• Excellent customer service:
  • Organization’s main objective is to provide the best customer service. They also well known to require customers.
  • Using information system a firm can provide personalized features to their customer based on the type of customer they are...