Management
12th Edition
ISBN: 9781305393462
Author: DAFT, Richard L.
Publisher: South-Western College Pub
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Question
Chapter 1, Problem 14EE
Summary Introduction
To rate:
The situation: "When I am working on a group project and someone doesn't pull a fair share of the load, I am more likely to complain to my friends than to confront the slacker."
Introduction:
In this situation, there is a need to explain the behaviour or outlook of mine towards working on a group project and if someone doesn't pull a fair share of the load, whether I am more likely to complain to my friends than to confront the slacker.
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Managing a variety of personalities can be challenging for an employer who has a mix of Gen Y, Gen X, and Baby Boomer employees. As a manager, it is important to have some knowledge of psychology. It is your job to make sure everyone on your team is being as productive as possible, even if you have to treat everyone a little bit differently to do so.The more effective you are at flexing your managing style, the more effective your employees will carry out their assignments. Devora Zack writes in her book Managing for People Who Hate Managing: "Flexing your style means being versatile in how you lead, communicate and motivate. A tough approach propels one employee; mild-mannered encouragement inspires another. Being flexible requires proficiency in a range of techniques; to draw upon as needed."Why is understanding psychology important for management and organizations? Examine the applicable traits managers must have to manage a wide range of personalities in the workplace.
Managing a variety of personalities can be challenging for an employer who has a mix of Gen Y,Gen X and Baby Boomer employees. As a manager it is important to have some knowledge ofpsychology. It is your job to make sure everyone on your team is being as productive as possible,even if you have to treat everyone a little bit differently to do so.The more effective you are at flexing your managing style, the more effectively your employeeswill carry out their assignments. Devora Zack writes in her book Managing for People Who HateManaging: "Flexing your style means being versatile in how you lead, communicate andmotivate. A tough approach propels one employee; mild-mannered encouragement inspiresanother. Being flexible requires proficiency in a range of techniques; to draw upon as needed."Why is understanding psychology important for management and organisations? Examine theapplicable traits managers must have to manage a wide range of personalities in the workplace
Managers hope they'll never have to deal with employee drug abuse in operating a hotel, but the fact is that it does happen. In this case, Amber, an administrative assistant started out well, but began to adopt strange and inconsistent behavior. Her work was maintained pretty well, but she began arriving late and calling in sick often, especially right around the time she got paid. She began borrowing and failing to repay money, and then started showing a short temper on the phone with customers. After being found in the ladies room sniffing white powder, she was confronted about a cocaine problem, and reacted by quitting immediately, leaving a hole in the organization for months before a replacement could be found and replaced.
Experts believe the employer's actions were wrong, waiting too long to confront Amber, and focusing on accusations instead of criticizing behavior directly related to work, such as lateness and rudeness to clients. They also point out that Amber should have…
Chapter 1 Solutions
Management
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