Why do you think the integration of these social media tools and technologies offers a great opportunity for government agencies not only to improve efficiency, but also to improve their service to their constituents, build trust and collaboration and better handle real-time requirements of crisis situations?

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Why do you think the integration of these social media tools and technologies offers a great opportunity for government agencies not only to improve efficiency, but also to improve their service to their constituents, build trust and collaboration and better handle real-time requirements of crisis situations?
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