Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
Why do you think that creating a common culture might be important for a company AB InBev?
What mechanism are used to reinforce such a common culture

Transcribed Image Text:brewer in the
WHAT IS CULTURE AND WHY IS IT IMPORTANT?
ILLUSTRATION 6.2
Dream. People. Culture.
'Brito', Chief Executive of the world's largest brewery, has culture as one of his three
buzzwords.
either like it or don't like it.' Zero-based budgeting is
growth. It has its origins in the 1999 merger of two practised, with all budgets negotiated from scratch at
Brazilian brewers, Antarctica (founded in 1880) and the beginning of each year, Costs and performance are
monitored closely. On buying Anheuser-Busch, Brito
merged with Belgian brewer InterBrew to become fired 1400 staff, with the whole top tier of manag-
InBev in 2004, before taking over the American giant ers going: according to Brito, "Some were too rich to
wouldn't fit the
AB InBev's clumsy name reflects the manner of its
Brahma (founded in 1886). The new 'AmBev then
to work,
Anheuser-Busch in 2008. By 2015, AB InBev was the care, some were too c
Some
largest
Belgium and a 25 per cent share of the global beer metrics are all public and managers are subject to 360
business. Its brands included Beck's, Budweiser, degree feedback:
Corona and Stella Artois. AB InBev employed 155,000 get promoted, you have to kill three people.
in the world, with its headquarters in culture anyway.' Throughout the company, employee
s systems.
The internal
is that to
people in 25 countries. The company had its eyes on
taking over one of its last major rivals, the South Afri- promotion fast. Young managers rarely spend more
can brewer SABMiller.
AB InBev's Chief Executive was the Brazilian Carlos on as soon as they start to get comfortable. In 2014,
Brito, known simply as 'Brito' (never Carlos, never Mr more than 100,000 people applied for 147
Brito). He had originally begged the former Brazilian ate level jobs. Brito personally addresses each class
tennis champion and investor Jorge Paolo Lemann to of graduate trainees, looking for talent. He always
fund his MBA at Stanford University. On completion encourages his trainees to 'dream big'. Luiz Fernando
of his MBA, he had joined Brahma, a brewery that Edmond, head of sales worldwide, was on the compa-
Lemann had just bought. By 2004, Brito was CEO of ny's first management trainee programme in Brazil in
AmBev. With the InterBrew merger, he played second 1990. He remarks: 'I came here with nothing. If you
fiddle initially, but by 2005 - aged 45 - he emerged work hard, you focus on your results and you work with
as CEO of the newly-created company InBev.
Brito's three buzzwords, repeated by executives
throughout the company, are:
ture'. The culture he has sought to create at AB InBev Sources Fortune, 15 August 2013; Financial Times, June 15 and
is intense, He himself is away from home travelling 16, 2015.
But the rewards are high for good performers, and
than two or three years in a single posting, moved
onle anolied ftor
gradu-
If you
work
people, bring people together, promote people better
than you, you have a chance to become a CEO of the
"Dream.
People. Cul-
company.
on
business more than half the year. He claims no
hobbies, unless a daily 30 minutes on the treadmill
counts. He and his top team fly economy class except
Questions
1 Why do you think that creating a common
culture might be important for a company like
AB InBev?
on the longest haul flights and they all use mid-market
betele The
hotels. The top team's desks are placed at the centre
of open-plan offices.
Lemann (with a 12.5 per cent stake in the com-
pany) describes the culture of AB InBev thus: "You are
always running, always close to the limit. You're work-
ing very hard and being evaluated all the time. People
2 What mechanisms are used to reinforce such
a common culture (see also Chapter 14).
173
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