Which of the following are characteristics of a well-designed service system? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) O Iit is rigid and inflexible O It provides an impenetrable barrier between front- and back-office parts of the system It is cost-effective It is user-friendly Each element of the system is consistent with the operating focus of the firm

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter1: An Overview Of Strategic Marketing
Section1.2: Dollar Shave Club: The Company For Men
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Which of the following are characteristics of a well-designed service system?
(You may select more than one answer. Single click the box with the
question mark to produce a check mark for a correct answer and double
click the box with the question mark to empty the box for a wrong answer.)
It is rigid and inflexible
It provides an impenetrable barrier between front- and back-office parts of the system
It is cost-effective
It is user-friendly
Each element of the system is consistent with the operating focus of the firm
Transcribed Image Text:Which of the following are characteristics of a well-designed service system? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.) It is rigid and inflexible It provides an impenetrable barrier between front- and back-office parts of the system It is cost-effective It is user-friendly Each element of the system is consistent with the operating focus of the firm
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