When dealing with an emotional outburst, what would be the recommended next step after you have allowed the other person to speak
When dealing with an emotional outburst, what would be the recommended next step after you have allowed the other person to speak
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
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When dealing with an emotional outburst, what would be the recommended next step after you have allowed the other person to speak?

Transcribed Image Text:When dealing with an emotional
outburst, what would be the
recommended next step after you
have allowed the other person to
speak?
Listen with empathy and reflect.
O Discuss possible next steps.
O Ask for specific examples.
O Suggest solutions.
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