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- Identify Potentially Bad Attitudes A positive approach represents a willingness to accept developmental feedback, to try and suggest new ideas, and to maintain a positive attitude at work. Maintaining a positive approach can be a difficult task for managers—it is easy for managers to allow negative attitudes and behaviors to get the best of them during difficult times at work. This activity is important because a knowledge of potentially bad attitudes helps managers to recognize and replace these attitudes and behaviors with more positive ones. The goal of this exercise is to challenge your knowledge of potentially bad attitudes that can derail a positive approach. For each person, determine which potentially bad attitude his or her behavior best exemplifies. If a person’s behavior does not characterize a bad attitude, select “Does not represent a bad attitude.” 1. When Caleb wants to express discontent about something at work, he goes around having conversations with coworkers…(a) Customer service executives experience emotional labor while performing their jobs. Explain this concept with relevant examples. (b) How a worker's emotional state can affect customer service and customers? Support your answer with relevant examples.What is self awareness? Self-awareness is the first component of emotional intelligence—which makes sense when one considers that the Delphic oracle gave the advice to “know thyself” thousands of years ago. Self-awareness means having a deep understanding of one’s emotions, strengths, weaknesses, needs, and drives. People with strong selfawareness are neither overly critical nor unrealistically hopeful. Rather, they are honest—with themselves and with others.
- "A safe space is a place where it is safe to be fully vulnerable with all of your authenticity", mention as many ways you can create a safe space for your friends and family, and explain briefly how it will affect their emotional healthHow do you apply in 100 words?The Myers Briggs Type Indicator (MBTI) assessment is designed to help people identify and gain some understanding around how they take in information and make decisions, the patterns of perception and judgment, as seen in normal, healthy behavior (Myers Briggs 2023). This assessment outlines how certain aspects of a person’s behavior and personality can dictate how they will react to different situations whether in a personal or professional setting. Personality refers to the relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person, along with the psychological processes behind those characteristics (McShane et al., 2022). In essence, it is the bundle of characteristics that make us similar to or different from other people. We estimate an individual’s personality by what he or she says and does, and we infer the person’s internal states-including thoughts and emotions-from these observable behaviors (McShane et al.,…29) can be best described as the ability to manage emotions and interpersonal relationships. A) Emotional intelligence B) Emotional maturity C) Emotional contagion D) Emotional perception 30) Which of the following terms best describes the quality of recognizing one's emotions and how they affect others? A) Self-discipline B) Self-regulation C) Self-motivation D) Self-awareness 31) Which of the following terms best describes the ability to control emotions and maintain integrity? A) Self-motivation B) Self-awareness C) Self-regulation D) Self-actualization 32) Which of the following terms best describes the quality in people who strive to meet goals and improve themselves? Version 1 10
- There exist a number of “biases” in the attribution processes through which we perceive other person. (a) When we interact with other, how the impressions we form is influenced by these biases? Specifically, in what ways and to what extent do these biases influence our perception of the goals and identities of those with whom we interact? (Word limit: 150 words Maximum) (b) What are the reasons for the existence of these biases? (Word limit: 150 words Maximum) Note: You are required to discuss the ways in which cognitive and motivational factors affect attribution.Vakola, M. (2014, April 29). What’s in there for me? Individual readiness to change and the perceived impact of organizational change. Leadership & Organization Development Journal, 35(3), 195–209. https://doi.org/10.1108/lodj-05-2012-0064 How to write an abstract of on this research articlecompare and contrast beliefs versus knowledge. When depicting the difference for each concept, be sure to include in your discussion a clear explanation, that issupported by examples to illustrate each concept.
- What is self regulation? Biological impulses drive our emotions. We cannot do away with them—but we can do much to manage them. Self-regulation, which is like an ongoing inner conversation, is the component of emotional intelligence that frees us from being prisoners of our feelings. People engaged in such a conversation feel bad moods and emotional impulses just as everyone else does, but they find ways to control them and even to channel them in useful ways.What specific steps can you start taking today to counteract the cognitive biases you have? Choose one bias you feel most applies to you, and develop and explain a plan to counteract it. (Don’t choose confirmation bias or disconfirmation bias, since that was the topic of our last Unit’s Discussion Board.) Many biases we’re studying are below: overtrusting shady sources undertrusting reliable sources overtrusting anecdotes overtrusting hearsay overtrusting my own memory closed-mindedness open-mindedness to a fault math biases overconfidence social pressure of conformity social pressure of normalcy familiarity bias rationalization Follow the Unit 7 reading “A Short Guide to Counteracting Biases” in creating your plan to mitigate your bias, and include the following in it: List events or times in your life that consistently trigger this bad habit. (see section III of “A Short Guide to Counteracting Biases”) What is a reasonable action or thought process you could do instead to replace…5. Imagine a situation of conflict between you and your boss. Discuss how understanding the elements of self- concept, its complexity, consistency, and clarity may be useful in such a situation.