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What points resonate with you regarding leadership on Complaints, Grievances, and Appeals, Personnel Retention, Privacy and Confidentiality, Employees and Clients and Managed Care

What points resonate with you regarding leadership on Complaints, Grievances, and Appeals, Personnel Retention, Privacy and Confidentiality, Employees and Clients and Managed Care

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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What points resonate with you regarding leadership on Complaints, Grievances, and Appeals, Personnel Retention, Privacy and Confidentiality, Employees and Clients and Managed Care
6:53 = < 3/5 > □ Gaelle's AirPods Connected 3 Complaints, Grievanc Cancel Complaints Complaints represent a significant source of feedback from customers of all kinds, both internal and external. Employees are among our most important internal customers, and these particular customers are usually our greatest source of complaints. Legitimate or otherwise, complaints are signs that somewhere something may be wrong and in need of attention. Most worker complaints are related to policies and rules, working conditions, compensation and benefits, leadership, and relationships with other employees. Role of the Supervisor 324/568 84 2
Transcribed Image Text:6:53 = < 3/5 > □ Gaelle's AirPods Connected 3 Complaints, Grievanc Cancel Complaints Complaints represent a significant source of feedback from customers of all kinds, both internal and external. Employees are among our most important internal customers, and these particular customers are usually our greatest source of complaints. Legitimate or otherwise, complaints are signs that somewhere something may be wrong and in need of attention. Most worker complaints are related to policies and rules, working conditions, compensation and benefits, leadership, and relationships with other employees. Role of the Supervisor 324/568 84 2
6:54 = < 3/5 > B QAA Complaints, Grievanc Cancel Privacy and the Law Once upon a time large amounts of personal information were requested on job applications and demanded in employment interviews. Such practices ended (although not completely, as violations are still encountered) when antidiscrimination laws began to limit the kinds of personal information employers could request. Title VII of the Civil Rights Act of 1964 was the first major legislation to significantly address individual privacy. One decade later came the Privacy Act of 1974. Officially, the Privacy Act applied only to agencies of the federal government, but it became widely regarded as a standard for other employers. This law stated that an agency could 84 349/568 2
Transcribed Image Text:6:54 = < 3/5 > B QAA Complaints, Grievanc Cancel Privacy and the Law Once upon a time large amounts of personal information were requested on job applications and demanded in employment interviews. Such practices ended (although not completely, as violations are still encountered) when antidiscrimination laws began to limit the kinds of personal information employers could request. Title VII of the Civil Rights Act of 1964 was the first major legislation to significantly address individual privacy. One decade later came the Privacy Act of 1974. Officially, the Privacy Act applied only to agencies of the federal government, but it became widely regarded as a standard for other employers. This law stated that an agency could 84 349/568 2
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